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Customer Success and Admin Manager Americas (m/f/d)

extra holidays - extra parental leave
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
New York (USA), United States

Offer summary

Qualifications:

Bachelor's degree in Business or Marketing, 2+ years of working experience, Strong understanding of marketing technology, Experience in onboarding and training clients, Excellent written and spoken English skills.

Key responsabilities:

  • Lead onboarding and implementation of new customers.
  • Establish strong client relationships and assess satisfaction.
  • Provide technical support and resolve customer inquiries.
  • Monitor customer usage for product adoption opportunities.
  • Organize office operations and assist with project logistics.
snapADDY logo
snapADDY Information Technology & Services SME https://www.snapaddy.com/
51 - 200 Employees
About snapADDY
Since its foundation as a start-up, snapADDY has pursued the mission to be the first and worldwide leading company to automatically keep CRM systems up to date and to offer its customers the best and fastest way to capture contacts digitally. To this end, an international team of over 85 experts at the locations Würzburg (Germany) and Paris (France) continuously develops time-saving, innovative solutions, which are distributed as Software as a Service (SaaS). Through the intelligent use of state-of-the-art technologies such as Machine Learning and Deep Learning, our products are always at the cutting edge of technology: snapADDY DataQuality is the perfect tool for researching, capturing and maintaining business contacts. The smart application supports you in all phases of the lead-funnel with the targeted enrichment of contact information and simultaneously keeps your CRM system always up-to-date with intelligent update suggestions. With snapADDY VisitReport you can get started at trade fairs and in the field without pen and paper. Thanks to the app, you always have your individually designable, digital visit report within easy reach on your smartphone or tablet and export it directly into your CRM system after the meeting. This means that neither information nor valuable time is lost. With snapADDY BusinessCards you can digitize your business cards fast and easily. You can also create your personal digital business card and share it with your business contacts. The free app has the best recognition quality worldwide and offers the highest possible data protection. More than 2,500 customers - from start-ups to DAX-listed companies - already rely on snapADDY's software solutions. And the success story continues!
See more snapADDY offers

Job description

What it's all about
Do you want to be a pivotal element in our expansion into the American market?  As a Customer Success Manager, you will drive customer satisfaction and retention in a newly established market. You will act as the primary point of contact for our clients, guiding them through onboarding, implementation, and ongoing support. Your goal will be to ensure our customers successfully leverage our solutions to meet their marketing objectives, resulting in increased product adoption and revenue growth.
Your daily doing will involve
  1. Onboarding & Implementation
    1. You lead the onboarding of new customers and help them to successfully integrate our software
    2. You provide training sessions and resources to educate clients on platform features and usage
  2. Customer Retention
    1. Establish strong relationships with our clients to understand their goals, challenges, and feedback
    2. Conduct regular check-ins and business reviews to assess customer satisfaction and identify growth opportunities
  3. Support & Problem Resolution
    1. You are the primary technical support contact for customer inquiries and provide timely and effective support
    2. If you cannot find a solution yourself, you will communicate between the customer and our technical department to solve technical problems and address customer concerns
  4. Product Adoption & Development
    1. You monitor customer usage to identify opportunities for a deeper product adoption
    2. You gather and analyze customer feedback to inform product development and suggest improvements to the product team
  5. Administrative Operations
    1. You organize and maintain the office operations of our new American office
    2. You serve as a point of contact for internal teams and clients, faciliate communication and ensure that information flows efficiently across departments
    3. You create and organize important documents, including contracts, reports, and presentations
    4. You manage calendars for executives and team members, schedule appointments, coordinate meetings, and prioritizing urgent tasks
    5. You assist with various projects (including Trade Shows) by coordinating logistics, conducting research, and tracking progress, helping to ensure that deadlines are met and objectives are achieved
Your profile
  • Bachelor’s degree in Business, Marketing, or a related field
  • 2+ years of working experience
  • Strong understanding of marketing technology and its application in business
  • Exceptional communication and interpersonal skills, with the ability to build rapport and trust with clients
  • Proven problem-solving skills and a proactive approach to customer needs
  • Experience in onboarding and training clients on software products
  • Familiarity with CRM and customer success software tools
  • Excellent written and spoken English skills
  • 1 day per week in office for face to face meeting
What we can offer
  • Help us as the German market leader to build our business in America
  • Have your own exciting area of responsibility, which you can develop independently 
  • Work in and successful tech startup with flat hierarchies and a motivated and dynamic team 
  • Benefit from our convenient home office arrangement
Auf diese Stelle bewerben
About us
snapADDY develops Software-as-a-Service to digitize the world of sales. With our products, we help businesses to automatically capture contacts and leads at trade fairs and in everyday life. This way, we reduce the unnecessary and inconvenient work of manually entering of contacts and improve the data quality in CRM systems. Our software solutions are very popular and are currently used in production by more than 3.000 customers: from start-ups to medium-sized companies to DAX corporations.

Since the foundation in 2015, the successful tech start-up has grown to a team of over 100 international people. Our mission is to become the world's leading company in automatically keeping CRM systems up-to-date and offering the qualitatively best way to capture contacts and leads. 

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Information Technology & Services
Spoken language(s):
EnglishEnglish
Check out the description to know which languages are mandatory.

Hard Skills

Document ManagementProject ManagementMarketing ManagementCustomer Relationship Management (CRM) SoftwareOnboarding StrategiesCalendar ManagementTechnical SupportCustomer Success ManagementTrade Show Sales

Other Skills

  • Training And Development
  • Problem Solving
  • Social Skills
  • Verbal Communication Skills
Are you interested?

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