At VertexOne , helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It’s been in the DNA of our people since we started supporting utilities’ customer experience needs over 20 years ago. And that commitment continues to this day.
Our team members are our greatest assets, so we pride ourselves on being ‘Employee First’. As such, we listen to what our employees have to say and find ways to incorporate their ideas into the company. Whether it’s new technology, career development opportunities , or fun events, we find new ways to keep our employees engaged and incentivized to grow within the company. Our employees' well-being—both physical and mental—is a top priority at VertexOne. That's why we foster a 100% remote and flexible environment and encourage work-life balance.
VertexOne is proudly Certified as a Great Place to Work®. Great Place to Work® is the global authority on workplace culture, employee experience, and leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation. VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture.
At VertexOne, providing an excellent client experience to our energy service company (ESCOs) clients is primary focus of our teams.
VertexOne is the recognized leader in Billing Software and EDI across North America’ s deregulated territories. Through a wide range of innovative services and solutions, VertexOne helps ESCOs deliver compelling customer experience, reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving Marketer operations forward.
It’s been in the DNA of our company since we started supporting Energy Marketers’ customer experience needs over 20 years ago. And that commitment continues to this day.
Our team members are our greatest assets, so we pride ourselves on being ‘Employee First’. As such, we listen to what our employees have to say and find ways to incorporate their ideas into the company. Whether it’s new technology, career development opportunities, or fun events, we find new ways to keep our employees engaged and incentivized to grow within the company. Our employees' well-being—both physical and mental—is a top priority at VertexOne. That's why we foster a 100% remote and flexible environment and encourage work-life balance.
VertexOne is proudly Certified as a Great Place to Work®. Great Place to Work® is the global authority on workplace culture, employee experience, and leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation. VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture.
Overview Of Role/Job Purpose
The Product Deployment Senior Business Analyst will help drive initiatives for program and product delivery in a transformational, fast-paced environment at VertexOne. As a Business Analyst with specialized knowledge of the energy industry and billing systems operations for non-regulated markets, this position creates business requirement documents and/or user stories, responds to client requests and questions, keeps up to date on utilities market mandates/rules in the energy business, and assists in utilities’ market mandate changes. The role will apply basis project management knowledge in the planning and execution of multiple concurrent initiatives.
The role is client facing and requires a positive "can do" attitude with a passion for delivery, self-motivation, and a proactive approach. Individuals need to take responsibility, be organized, and demonstrate a professional approach to their work.
Essential Job Duties
- Serve as industry and product expert for product implementations
- Provide guidance to clients, 3rd parties and/or project teams.
- Communicate business rules and technical information to clients as needed.
- Understand and assist in the development of best practices for business procedures.
- Analyze the business objectives of clients and utilities by gathering information and creating business requirements documents.
- Partner with programmers and project team to review business requirement documents, user stories, communicate business objectives, and answer any questions on the business requirement documents.
- Triage issues with team members and/or clients.
- Research and update utilities market mandates and business rules.
- Utilize appropriate agile, sequential and hybrid methodologies to manage the successful delivery.
- Implement deployment best practices, techniques, and standards throughout the entire project execution.
- Follow established governance model to ensure project success
- Monitor project progress and provide ongoing project status reporting. Escalate issues in a timely manner
- Up to 10% travel to client sites for business purposes only
Skills/Qualifications
- Minimum of 3 years Business Analyst experience in the de-regulated energy markets
- Product experience with VXretail (formerly Utilibill) ideal.
- Strong client focus
- Excellent organizational skills: ability to manage multiple responsibilities, while effectively focusing on priority issues
- Project management experience desired, especially in delivering software.
- Highly organized and able to wear multiple hats in an ambiguous, fast-moving environment; a driving force who manages toward clarity and solutions.
- Self-starter, able to work independently on own initiative and as part of a team
- Possess a successful track record in setting priorities, shaping processes, guiding investment in people and technology, and developing an infrastructure that creates a more robust and efficient operation.
- Ability to learn quickly and provide value when placed in unfamiliar settings
- Ability to manage internal and external expectations.
- Ability to meet deadlines on aggressive schedules.
- Ability to build and maintain effective working relationships.
- Excellent communicator of ideas both orally and through documents and other visual aids
- Excellent interpersonal skills
- MS Office Suite Proficiency (including Microsoft Project and Visio)
What VertexOne Has To Offer
- Comprehensive medical, dental, vision, disability, life insurance
- Health Savings Account (HSA), Flexible Spending Account (FSAs)
- 401K match
- Flexible PTO
- Employee recognition platform with monetary rewards
- 100% Remote work environment
- Initial work from home stipend
- Leadership/Coaching training programs
- Free access to Bizlibrary for unlimited professional development
- Employee Assistance Program (EAP) with counseling sessions available 24/7
- Health and wellbeing programs
- Paid parental leave
- Employee bonus referral program
- Employee Discount Program
About VertexOne
VertexOne is the leading provider of cloud-based SaaS software solutions powering the next generation of customer experience for utilities, energy retailers, and energy transition providers. With over 30 years of experience and more than 350 customers in the cloud, we capitalize on our deep expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer. From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency, and improve customer satisfaction. For more information on how VertexOne allows you to enhance the digital customer experience, improve revenue management, and leverage data analytics, visit https://www.vertexone.net .
Equal Opportunity Employer
VertexOne is proud to be an equal opportunity employer. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law.
VertexOne is also committed to providing reasonable accommodation for applicants with disabilities. Individuals who need reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request accommodation.
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