Job description

Job Summary

Oxford is seeking an organized and highly motivated Insurance Account Manager to join our growing team. This key contributor will serve as a critical link between clients, brokers, and the company, providing exceptional service and support. The position requires a proactive approach to client and broker management, handling policy renewals and servicing needs, and maintaining comprehensive documentation while adhering to important deadlines and regulatory compliance. Ideal candidates are detail-oriented, thrive in a dynamic, client-focused environment, and excel in providing personalized service. We are looking for a motivated individual who is eager to contribute to our company's growth..

Responsibilitie

sClient and Broker Inquiries: Respond promptly and courteously to all client and broker/producer inquiries
.Policy Coordination: Coordinate with broker partners and clients on policy coverage, changes, and exclusions
.Renewal Process Management: Oversee all aspects of the renewal process, including application processes, developing summaries, pricing indications, and quotes
.Sales Collaboration: Collaborate with the Sales Team to cross-sell additional business services and refer clients to personal and financial services teams
.Policy Review: Review policies and all related documentation for accuracy and adherence to quality standards
.Client Assistance: Assist clients and brokers with coverage changes, certificate requests, binders, and endorsements, using each contact as an opportunity to review needs and cross-sell appropriate services
.Client Retention Initiatives: Work with the Account Management Director to develop and implement ongoing client retention initiatives
.Record Maintenance: Maintain accurate and compliant client records, including documentation, communications, and transactions
.Policy Renewal and Billing: Renew policies following agency standards, verify each renewal’s accuracy, and ensure all renewals are processed and billed correctly. Facilitate corrections as necessary and deliver proposals when needed
.Non-Renewals and Cancellations: Process non-renewals and cancellation requests, aiming to retain business where appropriate
.Industry Knowledge: Stay informed about industry developments, new products, legislation, coverages, and technology to continuously improve knowledge and performance
.Salesforce Proficiency: Utilize the Salesforce platform for input, documentation, and performing technical tasks to expedite client service and maintain standards of compliance
.Client Communication: Provide clear answers to clients on coverage or billing questions, including rate fluctuations or policy changes, ensuring full understanding
.Policy Changes and Cancellations: Facilitate timely and compliant processing and notification of policy changes, cancellations, and non-renewals
.Documentation Preparation and Review: Prepare and review related documentation, including policies, reinsurance and service contracts, feasibility analysis charts, loss runs, annual meeting documents, financial statements, and billing inputs
.Service Provider Relationships: Maintain relationships with various service providers, including independent auditors, actuaries, attorneys, TPAs, carriers/reinsurers, reinsurance brokers, and fronting carriers
.Technical Support: Provide technical support to client/broker-facing sales roles
.Claims Coordination: Coordinate with the claims department to obtain loss data as needed

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Qualifications and Trai

tsEducational Background: Minimum of an Associate’s degree in a relevant field; equivalent professional experience will also be considere
d.Licensing: Active P&C insurance license or the ability to obtain one within the initial 90 days of employmen
t.Industry Experience: Experience in captive and/or commercial insurance preferre
d.Customer Service Skills: Exceptional customer service and relationship management skill
s.Communication Skills: Excellent written and verbal communication abilitie
s.Technical Proficiency: Proficiency in CRM software, particularly the Microsoft Office Suite (Word, Excel, PowerPoint). Experience with Salesforce is a plu
s.Analytical and Problem-Solving Skills: Strong analytical and problem-solving skills, with keen attention to detai
l.Multitasking Ability: Ability to multitask and prioritize in a fast-paced environmen
t.Team Collaboration: Demonstrated ability to work collaboratively with team members and other department