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Supervisor, Customer Support

Remote:

Full Remote

Contract:

Full time

Salary:

77 - 116K yearly

Experience:

Senior (5-10 years)

Work from:

California (USA), United States

Offer summary

Qualifications:

HS Diploma or equivalent experience, 5 years recent relevant experience.

Key responsabilities:

Coordinate day-to-day activities and resources
Develop and administer policies and procedures

Sutter Health XLarge http://www.sutterhealth.org/

10001 Employees

See more Sutter Health offers

Job description

We are so glad you are interested in joining Sutter Health!

Organization:

SHSO-Sutter Health System Office-Valley

Position Overview:

Coordinates the day-to-day activities and resources for all duties and responsibilities. Serves as the primary on-site leader in regard to developing, maintaining and administering policies, processes and procedures. Is responsible for planning, organizing, staffing, monitoring, coordinating, integrating, standardizing, assessing and improving the day-to-day operations in the assigned areas.

Job Description:

The person selected for this role must live in the Northern California Sutter Health Footprint and come on site as needed for meetings, etc.

This is not a 100% remote position.

EDUCATION
Equivalent experience will be accepted in lieu of the required degree or diploma.

HS Diploma or equivalent education/experience

TYPICAL EXPERIENCE

5 years recent relevant experience

SKILLS AND KNOWLEDGE

This position requires critical thinking, complex problem solving, multi-tasking, decisive judgment and the ability to work with minimal supervision and ability to work in a demanding, fast-paced environment balancing multiple priorities while taking appropriate actions in challenging situations.

Verbal and written communication skills.

Ability to work with accuracy and speed in a fast-paced environment.

Ability to self-organize and work with minimal supervision.

Ability to remain calm and focused in a chaotic and/or noisy environment.

Ability to type with accuracy and speed.

Ability to operate multi-line phone.

Ability to utilize databases to access and document information.

Ability to operate office equipment such as printers, faxes, photocopiers and document imaging systems.

Job Shift:

Days

Schedule:

Full Time

Shift Hours:

Days of the Week:

Monday - Friday

Weekend Requirements:

Occasionally

Benefits:

Yes

Unions:

This position is work from home eligible.

Position Status:

Exempt

Weekly Hours:

Employee Status:

Regular

Number of Openings:

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $40.25 to $60.38 / hour

The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.