Remote Advisor for Customer Service

Customer Service Advisor - Remote

Overview

We are seeking a passionate and committed Customer Service Advisor to join our team remotely. This pivotal role involves supporting and mentoring applicants and teacher interns as they navigate our alternative certification programs. Your contributions will play a significant role in empowering future educators and making a meaningful impact in the educational landscape.

Key Responsibilities

• Deliver personalized support and guidance to applicants and interns throughout the certification process.
• Acquire extensive knowledge of state-specific certification requirements to effectively assist candidates across various states, including AL, AZ, FL, IN, MI, NV, NC, and SC.
• Manage effective communication through inbound and outbound calls and emails, ensuring candidates remain on course.
• Collaborate closely with state operations teams and build strong relationships with local educational districts.
• Represent the program at job fairs and marketing events, as needed.
  
  

Required Skills

• Excellent communication and problem-solving abilities.
• Strong relationship-building skills.
• Ability to excel in a team-oriented environment while maintaining professionalism.
  
  

Qualifications

• Bachelor's degree or equivalent professional experience.
• 1-2 years of experience in customer service or sales.
  
  

Career Growth Opportunities

We are dedicated to fostering your personal and professional development. Our team encourages skill enhancement and career advancement within the organization, providing you with numerous opportunities to grow and thrive.

Company Culture And Values

Our organization is committed to creating a supportive and collaborative work environment. We value teamwork, professionalism, and a shared dedication to helping others achieve their educational goals.

Compensation And Benefits

• Competitive hourly rate of $21/hr.
• Hybrid work arrangement (Remote & In-Office).
• Comprehensive medical, dental, and vision benefits, along with Life/AD&D insurance.
• 401k retirement savings plan with company matching.
• Flexible Paid Time Off (PTO) and 12 paid holidays.
  
  

If you are ready to make a significant impact in the field of education and contribute to the success of future educators, we invite you to apply today!

Employment Type: Full-Time