Network Change Engineer (Remote)

Job Description

Purpose of Job:

You need to understand change implementation and troubleshooting within the context of Network Engineering. You understand the OSI model and you know the critical steps and associated commands to identify why a network might be down and identify how to bring it back into production. You are cool under pressure. You are a multitasker and critical thinker. Given the freedom to innovate, you seek new and better ways of doing things. You love to collaborate with others because you know a stronger team means everybody wins. You have a desire to learn why as much as how. Attention to detail sets you apart from others. You have not reached your peak but are on your way.

What You’ll Do Day-to-Day

Provide post-sales change engineering expertise and hands-on support inclusive of architectural, design, and integration efforts. Support the implementation, installation, configuration, and ongoing change support for critical network solutions across various BBOX product and service offerings. You’ll be a part of a team working and supporting remote branches, offices and critical financial technical solutions within one of the world's largest financial networks.

Position Details

• Exempt Salaried position based upon experience; weekly salary broken down hourly for invoicing purposes only.
• Contract position estimated through October 2025
• Standard work hours: Mon-Fri 8:00am-5:00pm
• Location: Remote - United States
• Client Addendum will need to be followed. Copy will be provided at the time of candidates offer.
  
  

Primary Roles & Responsibilities

• Provide post-sales engineering implementation services for network solutions across various BBOX product and service offerings such as requirement definitions and implementation plans, end to end system designs, equipment staging, configuration creation and testing, and solution deployment of varying types of software and/or hardware network solution deployments spanning geographical separation.
• Proactively assess solution specifications in light of changing customer requirements, and recommend solution changes that optimize value for both the client and BBOX organization.
• Prepare documentation for internal and external clients detailing system designs and configuration of deployed solutions.
• Ability to coordinate remotely with Smart Hands and Project Managers to complete the activity with clear communication and coordination
• Develop and maintain professional and productive relationships with clients, infrastructure vendors such as ISPs and Carrier Services, software & hardware vendors and related key contributors to ensure stable and quality product & service delivery consistent with company objectives and client expectations.
• Provide a technical overview of product architecture, functionality, system / data requirements, service delivery and integration with enterprise applications.
• Continuously expand, research and leverage knowledge of market and industry trends and benchmarking to identify, recommend and implement best practices, methodologies and relevant analytics.
• Continuously develop and enhance knowledge, skills and abilities through various learning channels to expand technical and non-technical capabilities. Ensure further expansion of skill-set in the operating systems, networking infrastructure and products & services that BBOX supports.
• Meet all financial performance objectives for area of responsibility and take corrective action as needed.
• Implement and make recommendations to improve methodologies, core competencies and processes for deployment engineering to ensure stable and quality product & service delivery consistent with company objectives and client expectations.
• Maintain and enhance a strong client service-oriented environment focused on problem prediction, detection and resolution. Proactively identify and remove barriers to meeting client expectations. Provide timely documentation of issues, action plan and outcome. Achieve all client satisfaction objectives and internal and external SLAs.
• Actively and consistently recommend and support all efforts to improve, simplify, automate and enhance day to day service delivery operations and the client experience.
• Foster and contribute toward collaborative working relationships within operations and across all levels and departments of the organization to execute deployment engineering functions and company priorities.
• Utilize escalation and exception paths, processes and systems to report current performance and make recommendations for improvement of performance.
• Achieve performance targets established by leadership for applicable Key Performance Indicators.
• Perform other duties as assigned by management.
  
  

Knowledge, Skills, Abilities

Accountability - Demonstrates an understanding of the link between one’s own job responsibilities and overall organizational goals and needs, and performs one’s job with the broader goals in mind. Looks beyond the requirements of one’s own job to offer suggestions for improvements of overall organization operations. Takes personal ownership in the organization’s success.

Customer Focus - Demonstrates concern for meeting internal and external customers’ needs in a manner that provides satisfaction for the customer. Considers the impact on the external customer when taking action, setting policies or carrying out one’s own job tasks. Looks for external trends that are likely to shape the wants and needs of customers in the near future. Looks for creative approaches to providing or improving services that may increase efficiency and decrease cost.

Business Acumen - Interprets situations and events from a business standpoint in order to make decisions that are consistent and congruent with the organization's strategic direction and goals. Demonstrates the ability to use technology to enhance decision making, and provide cost-effective organizational and management tools. Aligns policies for a consistent and united business approach. Increases cooperation and communications between departments.

Decision Making - Makes good decisions using a combination of analysis, knowledge, experience, and judgment. Analyzes and distinguishes core problems by looking at the symptoms. Resolves key issues behind major problems in the short term while developing and executing long term solutions. Has a strong record for making decisions that are correct and accurate. Applies strategies to implement effective decision making during crises.

Results Focused - Demonstrates concern for achieving or surpassing results against an internal or external standard of excellence, shows a passion for improving the delivery of services with a commitment to continuous improvement. Sets and maintains high performance standards for self and others that support the organization’s strategic plan.

Education / Experience Requirements

• Bachelor’s Degree in Engineering, Management Information Systems, Information Technology, Computer Science or related field, or equivalent, relevant experience preferred
• Minimum of 5 years with engineering deployment responsibilities involving complex client requirements assessments, solutions designs and implementation within the technology services industry.
• Ability to work within Change Management process/procedures and the ability to understand the requirements to compile documents with existing standards. The ability to gather requirements from the end user. Merge with existing standards within specified timeframes.
• Previous post-sales engineering experience with network solutions including requirement definitions and implementation plans, end-to-end system designs, equipment staging, configuration creation and testing, and solution deployment of varying types of software and/or hardware network solution deployments spanning geographical separation.
• Cisco Certified Network Professional (CCNP), Cisco Certified Network Associate (CCNA), Fortinet Certification(s) or related certifications preferred.
• A proficient networking skillset within industry-standard networking technologies and infrastructures including cabling, LAN, WAN and Wireless. Experience with DDI, NIDM, ClearPass, CyberArk and similar tools/standards is preferred.
• End-to-end process thinker, with proven experience in business processes and workflow design.
• Excellent problem solving and systems analysis skills with demonstrated success in root cause analysis, effectiveness measurements and related documentation.
• Demonstrated experience of continuously expanding and leveraging knowledge of technology, market and industry trends with success in identifying, recommending and implementing best practices and methodologies.
• Ability to work effectively across all functional groups to optimize product & service offerings, fostering a seamless internal and external client experience and track record of timely and accurate issue resolution.
• Proficient in MS Office (Word, Excel, PowerPoint), Outlook, SharePoint, ERP, service delivery management tools and related cloud based technology systems.
  
  

Supervisory Responsibility

This position has no direct reports.

This job description is designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the employee; it is not meant to be all-inclusive for any one position. Job responsibilities and requirements are subject to change at any time due to business conditions or any other reason.

About Us

Black Box Network Services is a leading technology solutions provider dedicated to helping customers design, deploy and manage their IT infrastructure. We deliver high-value products and services through our global presence and 3,000 team members.

What’s in it for You at Black Box Network Services?

Black Box provides challenging work that creates advancement opportunities within the organization for those demonstrating desire and aptitude through their achievements. We have no shortage of opportunities. If you are looking for a business that allows for individual reward and growth, we are the place for you!

Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.

Visit blackbox.com to learn more.