Organization- Hyatt Corporate Office, Chicago
Summary
The Opportunity
Hyatt seeks a motivated and prolific Data Product Manager – AI who is passionate about data and AI to help us build out the next generation of ML and data-driven products. The Product Manager is responsible for defining product vision(s) and guiding the creation of world-class products, democratizing access, accelerating algorithmically powered processes, and fostering data-driven decision-making across the company. You will be part of a team passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections with stakeholders, colleagues, and guests across the organization.
Who We Are
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.
As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.
Why Now?
This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.
How We Care For Our People
Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to how our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.
We’re proud to offer exceptional corporate benefits which include:
- Annual allotment of free hotel stays at Hyatt hotels globally
- Flexible work schedules
- Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
- A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
- Paid Time Off, Medical, Dental, Vision, 401K with company match
Our Commitment to Diversity, Equity, and Inclusion
Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from whom we hire and develop, the organizations we support, and whom we buy from and work with.
Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.
Who You Are
As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.
The Role
In this role, you'll define and guide the development of business-critical, scalable, and robust data and AI solutions and intuitive and trustworthy data and AI products that optimize decisions, predict the future, test, and measure the impact of business decisions, drive superior guest experiences, enhance efficiency, and increase innovation. This position will guide data and AI product research, facilitate product strategies, design solutions, and guide Hyatt's agile development and product roll-out processes.
You will be part of a global data and AI community and will work in cross-functional and agile project teams alongside Data Engineers, Data Stewards, Data Scientists, Machine Learning Engineers, other Application Product Managers, and executives to improve the experience of guests and colleagues worldwide.
In this role, you will be responsible for defining and guiding the development of business-critical, scalable, and robust data and AI solutions, including intuitive and trustworthy data and AI products that power personalization, forecasting, and decision sciences for Hyatt's organization and across the company.
- Drive the vision, roadmap, and direction for Hyatt’s data and AI Products.
- Lead the planning, scoping, and prioritization of projects to achieve all our goals.
- Gather requirements, determine features and their priority, write product specs, refine feedback, help write test plans, manage the backlog, and ship products quickly.
- Ensure data quality, definition, monitoring, alerts, and recourse are built into roadmap plans and engineering requirements of each data and AI initiative/product.
- Ensure new product or algorithmic requirements are following Hyatt policies and/or corresponding contracts before being passed to developers.
- Define and ensure products meet business SLAs.
- Gain an intimate understanding of the current methods of building and delivering data and AI pipelines into Hyatt’s data and AI Platforms and define how this should work in the future.
- Represent the team with partners and senior company leaders to align resources and prioritization.
- Promote enterprise-wide adoption of the data and AI Products.
- Educate teams on data and AI Products and use cases.
- Demonstrate a commitment to Hyatt's core values.
Qualifications
Qualifications
Strong background and knowledge in production ready data and AI product lifecycle development on the cloud will be important to this role.
- The ideal candidate demonstrates a commitment to Hyatt core values: respect, integrity, humility, empathy, creativity, and fun.
- A bachelor’s degree, ideally in a technical discipline, or equivalent work experience
- Prefer master’s degree in business, Computer Science, Engineering Management, or related field.
- 3+ years of hands-on experience in guiding the strategy of data and AI products and its underlying data to ensure it collectively achieves business objectives, leveraging or managing data and AI products to drive business value with a proven track record of success.
- 2+ years of hands-on SQL development skills and experience. Python experience preferred.
- Proven ability to navigate difficult situations with competing stakeholder needs across multiple audiences (individual contributors, managers, executives).
- Excellent organization, communication, and presentation skills.
- Knowledge of modern data and AI Infrastructure and related processes, including basic cloud knowledge such as AWS, GCP, or similar platforms.
- Working knowledge of agile methodologies and SCRUM.
- Strong knowledge working with AI/ML data and terminology, particularly in personalization and decision sciences, will be important to this role.
- Understanding of A/B testing and experimentation as an essential part of product development.
The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
We welcome you:
Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.
