Offer summary
Qualifications:
Customer-facing experience in tech support, Strong networking and identity management knowledge, 2+ years' experience in support roles, Experience creating technical documentation, Related certifications (CompTIA Network+, CCNA).
Key responsabilities:
- Manage escalated customer issues promptly
- Develop expertise in Portnox solutions
- Troubleshoot and resolve technical issues
- Document and manage customer issues efficiently
- Communicate clearly with customers during resolutions