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Tech Support Engineer

Remote:

Full Remote

Contract:

Full time

Salary:

3 - 63K yearly

Experience:

Mid-level (2-5 years)

Work from:

Arizona (USA), United States

Offer summary

Qualifications:

Strong 2nd/3rd line support experience, Proficient in Linux OS administration, Hands-on with network troubleshooting, Basic database management (SQL, Postgres), Spanish language skills (B2-C1 preferable).

Key responsabilities:

Provide daily remote monitoring and support
Own and resolve customer issues fully
Diagnose and troubleshoot technical issues
Maintain documentation of issues/resolutions
Collaborate on technical onboarding for customers

Brookwood Recruitment Ltd Human Resources, Staffing & Recruiting Startup https://www.brookwoodrec.com/

11 - 50 Employees

See more Brookwood Recruitment Ltd offers

Job description

Position: Regional Tech Support Engineer

Salary: Up to $63,000 USD per year

Spanish language skills (B2-C1 level)

Location: Remote Home working

Medical Contribution: $540/month (minimum $268)

401(k) Contribution: 3% (optional)

Holidays: 20 statutory days + bank holidays

Company Overview

We are focused on creating sustainable mobility solutions powered by digital innovation. We are seeking a highly motivated and skilled individual to join our team as a Regional Tech Support Engineer. This role offers an exciting opportunity to advance your career while applying your expertise in digital technology, project management, and customer service.

Key Responsibilities

Provide daily remote monitoring and support for deployed solutions.
Own and resolve customer issues from start to finish.
Diagnose, troubleshoot, and resolve technical issues, escalating to internal teams when needed.
Deliver accurate and timely feedback to customers.
Maintain thorough documentation of all issues and resolutions.
Generate and distribute detailed reports.
Contribute to the knowledge base by creating tech notes and articles.
Ensure adherence to applicable SLA and QMS standards based on issue severity.
Collaborate with regional customer representatives on the technical onboarding of new customers, ensuring timely project completion.
Assist internal teams with backend support for complex technical issues.
Coordinate the rollout of system upgrades and configuration changes for smooth implementations.

Required Skills And Qualifications

Strong experience in 2nd/3rd line technical support.
Proficient in Linux OS administration.
Hands-on experience with network troubleshooting and configuration (including LAN security tools such as Proxy, Firewalls, NAT routing).
Scripting abilities.
Basic database management (SQL, Postgres).

Preferred (But Not Required) Skills

Experience with AWS.
Knowledge of PHP.

Additional Requirements

Flexibility is crucial as the role may require work during non-standard hours, including weekends, bank holidays, and passive on-call rotation for emergencies.
Occasional travel may be required for on-site support.
Spanish language skills (B2-C1 level) are preferred in addition to regional languages.

For more information pleae reach out to Louise Wright Director of IT