Manager, Test Creation Administration

Job Description:

About ETS:

For more than 75 years, we have amplified products and services based rigorous research and our belief in the power of learning. Driven by our mission to advance quality and equity in education, ETS provides learning solutions, pioneering research and trusted assessments that help guide learners around the world on their path to new possibilities.

Our portfolio of trusted measures include TOEFL, TOEIC, GRE and Praxis. Along with research, development and innovation that explores new frontiers in learning and measurement our educational measurement solutions and research contribute to the development of new methods and tools, inform important dialogue with education policymakers, and shed light on critical issues and potential solutions - all with the aim of creating a world where all learners can improve their lives through education.

With new senior leadership at the helm, ETS aims to continue changing the lives of all learners as we expand our organization's global footprint. Our goal is to remain at the forefront of assessment and measurement efficacy within the education and ed tech space as it continues to grow and evolve.

Position Summary

The Manager, Test Creation Administration is responsible for overseeing the team of test creation administrators responsible for varied and complex technical duties in support of test creation and Assessment Specialist staff. This role involves coordinating the assessment support process, ensuring the accuracy and quality of assessment support, and collaborating across Assessment Operations to meet organizational goals. The Manager will also oversee the quality of work of the Test Creation Administrators, provide leadership and training to the team, and ensure compliance with relevant standards and regulations.

Responsibilities

• Lead, mentor, and manage a team of test creation administrators.
• Conduct regular team meetings to review progress, discuss challenges, and strategize on upcoming projects.
• Develop and implement training programs to enhance the skills of the team members.
• Direct the work of the test creation administration staff, ensuring efficiency through the effective utilization of assigned resources, revising procedures, and devising alternative methods to improve workflow.
• Assist in budget preparation or other business process analysis, reporting and control activities.
• Oversee the authoring and editing of test items in the item bank system(s).
• Oversee the process for assembling tests or pools of items using the test assembly system.
• Accountable for the evaluation of item pools in light of test specifications and oversees the management, implementation, and coordination of related aspects of the test development process such as inventory and workflow management.
• Work closely with Assessment Specialist leadership, subject matter experts, and other stakeholders to align assessments with educational or organizational goals.
• In partnership with Assessment Specialist leadership, determine planning and implementation of the test development schedule and communicate scheduling, budget and workload issues to process specialist and resource/financial analysts.
• Partner with Assessment Specialist leadership to address and resolve any issues related to test quality and reliability.
• Represent the test creation team in cross-departmental meetings and projects.
• Advise Assessment Operations staff on technical support assistance and when to escalate issues.
• Implement and maintain new processes and/or process improvements to achieve shorter cycle time, create efficiencies, reduced costs, greater customer satisfaction and quality maintenance.
• Encourage innovation and the adoption of new technologies and methodologies such as bots and automations.
• Adhere to ethical standards and comply with the laws and regulations applicable to your job function.
  
  

Required Experience:

Skills

• Demonstrated project management skills
• Advanced level skills with Microsoft applications (Outlook, Word, Excel, PowerPoint, Power
• Aps, Forms, One Drive, SharePoint)
• Advanced level skills with project management software (Jira, Miro)
• Ability to apply agile methodologies to streamline technical processes ensuring efficient project management and delivery
• Ability to navigate ambiguity and effectively manage change, ensuring team adaptability and continuous improvement in a fast-paced environment
• Excellent verbal and written communication skills
• Strong people management skills, including the ability to effectively plan, monitor, influence, negotiate, supervise and delegate
• Ability to handle multiple tasks/projects concurrently is a must
• Attention to detail and must demonstrate high degree of accuracy
• Superior time management skills, attention to detail and the ability to work effectively in a fast paced environment, meeting multiple tight deadlines is crucial to success in this role
• Proficiency with test development software and tools.
  
  

Experience

• Bachelors degree in education, Psychology, or a related field.
• Minimum of 5 years of experience working within test development or educational assessment.
• Proven experience in a leadership or managerial role.
• Thorough working knowledge of the test creation system and how it relates to other activities in the test creation and delivery process.
• Thorough knowledge of ETS policies and procedures that relate to project responsibilities in order to facilitate completion of assigned projects.
  
  

ETS believes in a Total Rewards philosophy for our employees, and they include:

• Health, Vision, Dental insurance plans to choose from
• Generous continuous learning support, from individual learning grants to up to 6 classes a year for tuition reimbursement as well as on-line learning access!
• Generous PTO and vacation time to balance your work and life
• Additional 8 hours of PTO for volunteer work
• Retirement plan (401(a)) and traditional Roth (403b) with company contribution
• Commuter Benefits, Pet Insurance, 1 year subscription to Calm App
  
  

ETS is mission driven and action oriented

• Diversity, equity, inclusion, and belonging is at the forefront of the ETS employee's daily work. To further foster an inclusive environment ETS is home to a wide variety of Affinity groups that celebrate the diversity of our talented employees.
• How about cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders? ETS offers multiple Business Resource Groups (BRG) for you!
• Are you passionate about volunteering and being active in your career and community? ETS offers our Center for Advocacy & Philanthropy (CAAP) where we encourage ETS employees to become active volunteers in their communities and schools through the ETS Cares Giving Campaign. Our employees can support any 501c3 or eligible charity of their choice.
  
  

ETS is an Equal Opportunity Employer comprised of people with different experiences, strengths, and backgrounds who share a passion for advancing quality and equity in education. We are dedicated to building teams that reflect the various backgrounds, experiences, and identities of those we serve. The Talent Acquisition team strives to ensure candidates enjoy a fair and equitable hiring process. We believe our differences empower us to be a better team, making better decisions and delivering better results.

Keyword: Test development, educational measurement, applied statistics