Get ready for the career adventure of a lifetime in sunny Valencia, Spain! At weWow, you'll thrive in a dynamic scale-up environment, collaborating with some of Europe’s most renowned and fastest-growing brands. Join our incredible international community of passionate professionals, where personal and professional growth is essential.
Behind the brand.
This revolutionary fintech’s mission is to transform banking and make money management enjoyable.
Our newest “unicorn” aims to simplify personal finance administration, challenge the status quo, and make a “green” difference. Currently, they help over 10 million users daily and have grown to be one of the top competitors in the European banking market.
A day in the life of.
We’re looking for a dynamic individual to join our Fraud Phone Support team. This role focuses on assisting customers experiencing fraud concerns while also handling general phone support. You’ll address inquiries, escalate complex cases, and collaborate with internal teams on investigations. During quieter shifts, you'll maintain a high productivity by managing regular tickets.
This position offers the flexibility to work remotely or onsite, and is perfect if you thrive in night shifts and love working independently in a fast-paced environment!
How you make an impact.
Provide direct phone support for customers experiencing fraud-related concerns
Support customers by providing clear, empathetic guidance throughout the investigation process
Identify and address customer needs and inquiries regarding potential fraudulent activities
Escalate unresolved or complex issues to the appropriate department and ensure timely resolutions
Conduct thorough research to respond to inquiries from internal departments related to ongoing investigations
Maintain up-to-date records of all communications and actions taken regarding fraud cases
Follow company protocols for sensitive data handling and fraud prevention practices
Assist in improving internal processes for better fraud detection and response
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