Merchant Consultant Representative - Australia

Groupon is an experiences marketplace that brings people more ways to get the most out of their city or wherever they may be. By enabling real-time mobile commerce across local businesses, live events and travel destinations, Groupon helps people find and discover experiences–big and small, new and familiar–that make for a full, fun and rewarding life.

Groupon helps local businesses grow and strengthen customer relationships resulting in strong, vibrant communities. With employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. Our culture encourages employees to embrace change, adapt to new circumstances, and find creative solutions to the challenges we face. Does that sound like a great way to grow your career? Let’s get into the details.

As Merchant Consultant Representative you'll focus on full cycle management across a large portfolio of merchant accounts in Australia. Whether you're optimizing a live deal for a business that we've worked with for years, or negotiating to bring a merchant back on our platform, you'll be the point of contact for a large portfolio of existing merchants at Groupon.

You’ll spend time on the following:

• Provide inbound support to merchants by resolving campaign or account issues.

• Nurture and grow existing merchant relationships, including re-engaging former merchants through cold calling.

• Develop familiarity with merchants' businesses and industries, including their products/services, consumer demographics, and revenue drivers.

• Facilitate revenue growth by optimizing and improving deals.

• Consistently achieve or exceed sales targets and maintain high merchant satisfaction.

• Conduct market research to identify new opportunities for merchant deals and communicate insights to merchants.

• Develop and execute communications to educate and promote growth opportunities within your merchant portfolio.

• Utilize knowledge of deal structure and strategy to achieve desired outcomes for both Groupon and merchants.

We’re excited about you if you have:

• Experience upselling and reselling over the phone and cold calling

• Experience developing a large portfolio of accounts

• 1+ years of success in a sales environment

• Customer service, analytical, and problem solving skills

• You pay attention to detail and have a proven ability to multitask

• You have solid decision-making skills, customer-focused instincts, and sound judgment

• You are well-organized and are able to prioritize tasks to work quickly and efficiently

• You're adaptable and can think on your feet; when faced with new challenges or tough conversations, you face them head-on

• You have strong negotiation and relationship-building skills, with a high degree of integrity and patience

• You have excellent written and oral communications skills

• Salesforce or other CRM experience is a plus

• Bachelor’s degree preferred

Working Conditions:

Ideal location is Melbourne

Occasional travel may be required.

#LI-remote

Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local ecommerce marketplace, click here. You can also find out more about us in the latest Groupon news as well as learning about our DEI approach. If all of this sounds like something that’s a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services.

Beware of Recruitment Fraud: Groupon follows a merit-based recruitment process without charging job seekers any fees. We've noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupon's Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings, always check our official careers website at grouponcareers.com.