Offer summary

Qualifications:

Fluent in Finnish and English, Experience in customer service, preferred, Strong analytical and problem-solving skills, Willingness to relocate to Greece, Ability to work effectively in fast-paced environment.

Key responsabilities:

Provide exceptional support via multiple channels

Address and resolve client inquiries about shipping

Guide clients through shipping processes

Maintain up-to-date knowledge of shipping regulations

Collaborate with teams for effective service resolution

Job description

Are you a Finnish speaker with a passion for customer service and international shipping? Patrique Mercier Recruitment PT is excited to offer a position for a Finnish Speaking Support Agent specializing in International Shipping Services in Greece! Join our team and become a vital part of making global shipping seamless for our clients.

In this role, you will assist Finnish-speaking customers in navigating their shipping needs, addressing inquiries, and providing expert support to ensure a smooth shipping experience. If you have a knack for problem-solving and a customer-centric approach, this is the perfect opportunity for you to thrive in a dynamic environment while enjoying Greece's rich cultural heritage!

Responsibilities

Provide exceptional support to Finnish-speaking clients regarding international shipping services via phone, email, and chat.
Address and resolve customer inquiries and issues related to shipping logistics and services.
Guide clients through shipping processes and ensure they understand the available options.
Maintain up-to-date knowledge of shipping regulations, processes, and services.
Document customer interactions and insights to enhance service delivery.
Collaborate with various teams to ensure timely and effective service resolution.
Engage in ongoing training to stay informed about industry trends and best practices.

Requirements

Fluent in Finnish (both spoken and written) with excellent communication skills.
Proficient in English, both spoken and written.
Experience in customer service, particularly in logistics or shipping, is a plus.
Strong analytical and problem-solving skills.
Ability to work effectively in a fast-paced environment.
Customer-focused mindset with a dedication to exceptional service.
Willingness to relocate to Greece and embrace a new cultural experience.

Benefits