Remote Customer Success Associate | WFH

Job Overview

We are seeking a dedicated Customer Success Associate to join our innovative team focused on reshaping how businesses comprehend their supply chains and emphasize sustainability. In this pivotal role, you will enhance client relations, ensuring that our users derive maximum value from our compliance management solutions. As a critical liaison between customers and our Product Development & Support teams, your contributions will be integral to client success and your own professional development.

Key Responsibilities

• Provide ongoing support to customers, regularly engaging to optimize their experiences with our platforms.
• Assist clients in creating custom specifications and facilitate their decision-making processes.
• Track development progress, conduct testing, and keep customers updated on any necessary input.
• Partner with senior team members and the Product Development team to address complex client requests.
• Manage system issues and inquiries by submitting support tickets and informing clients of updates.
• Record customer support hours and alert your manager to any engagement concerns.
• Aid in customer billing processes by resolving invoicing inquiries.
• Contribute to Sprint Release testing, identify bugs, and help prepare release notes and training materials.
• Facilitate the onboarding process for new clients, performing needs assessments, training, and configuration as needed.
• Oversee supplier data management by addressing support mailbox queries and processing factory list submissions.
  
  

Required Skills

• Strong interpersonal skills to build effective relationships with clients and team members.
• Exceptional communication abilities and a professional demeanor.
• Capacity to collaborate successfully within a team-oriented environment.
• Highly organized with the ability to manage multiple client priorities efficiently.
• Eagerness to learn and embrace new challenges that extend beyond your core responsibilities.
• A background in technology, corporate social responsibility (CSR), or sustainability is advantageous.
• Willingness to travel occasionally for team meetings or customer support.
  
  

Qualifications

• A Bachelor's degree.
• At least 4 years of relevant professional experience in customer support or similar fields.
  
  

Career Growth Opportunities

This position offers a unique opportunity for professional advancement within a supportive and collaborative environment. You will develop your skills and knowledge while making meaningful contributions to client success and sustainable practices.

Company Culture and Values

Our organization is committed to revolutionizing product manufacturing through sustainable practices. We embrace a collaborative, inclusive culture that values diverse perspectives and fosters personal and professional growth.

Compensation And Benefits

• Salary: \(65,000 - \)70,000 annually (USD).
• 5% annual bonus structure.
• Incentive stock options.
• Comprehensive benefits package covering 90% of employee premiums and 75% of spouse/dependent premiums.
• Company-sponsored 401(k) with up to a 4% match.
• 100% paid parental leave and unlimited paid time off, along with 13 company holidays.
• Office stipend to enhance your remote workspace.
• A work environment that encourages well-being, including no-meeting Fridays.
  
  

Employment Type: Full-Time