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AbroadWorks Inc. is a staffing and consulting agency, catering to many companies from various industries all across the United States and Canada, to whom we provide top-notch multi-national talent from across the globe.
As a US-based company that specializes in HR Services, AbroadWorks focuses on sourcing talented foreign professionals, for either full-time, part-time, or project-based, remote work.
We offer a wide variety of career opportunities for both young and experienced professionals from Virtual/Executive Assistance, to Technical and Creative Writing, and IT-based roles, among others.
Apart from the promise of competitive compensation and benefits, our unique talent acquisition process offers a truly exciting opportunity for personal and professional growth, a productive learning experience, and the prospect of working in the safety and comfort of your own home.
For this role, our client is searching for an experienced Intake Specialist who will be responsible for answering incoming phone calls, responding to client inquiries, and identifying potential lemon law cases. This is a full-time position during Eastern Time from 11 AM - 8 PM.
The following Job-related experience is required for potential candidates for this role:
- Must have at least a year of experience as an Intake Specialist or similar role.
- Must have previous experience in Customer Service or Administrative roles.
- Must have strong time management skills to effectively prioritize tasks.
- Must have excellent organizational skills to maintain accurate records and data.
- Must have the ability to adapt to new processes and software systems seamlessly.
Your responsibilities will include but are not limited to the following:
- Responsively handle incoming phone calls and address client inquiries promptly and professionally.
- Analyze provided information to determine if it meets the criteria for a lemon law case and initiate case processing accordingly.
- Utilize software systems to automate email communication and ensure timely client interaction.
- Proactively follow up with clients to gather additional details and address any concerns they may have.
- Ensure accurate documentation and storage of all necessary information within the client's systems.
- Undergo comprehensive training to develop the skills necessary for identifying potential lemon law cases and effectively navigating established client processes.
Successful candidates for this role are expected to possess the following attributes:
- Must have excellent English communication skills.
- Has the ability to complete projects in a timely manner.
- Great logical and verbal reasoning skills.
- Exceptionally detail-oriented.
- Exceptional problem-solving and information-processing skills.
- Ability to think outside the box.
- A great work ethic and interest in learning new concepts and growing with the job.
- Ability to work both independently and as part of a team.
- Must have their own work device (preferably a desktop or laptop) and a stable internet connection.
Successful candidates for this role will be rewarded with the following benefits and compensation:
- A total of five paid vacation days per year (additional days can be taken unpaid).
- A 5% raise per year guaranteed (additional raises or bonuses may be given for outstanding performance).
- A paid 15-minute break for every 4 hours of work.
- Fully-paid healthcare benefits after 2 months of full-time work.
- Compensation range: $3.00 - 6.00 per hour.
* Vacation days increase by 1 vacation day per year. I.e. after one year of employment, the total paid vacation days on year 2 would be six, on year 3 seven, etc.
Our main focus is to build an energized and motivated workforce where our employees are happy and satisfied with their jobs and growth opportunities.
We are looking forward to making you a part of our team!
Thank you for your time and interest.
