Offer summary
Qualifications:
Minimum 3 years in technical support, Experience with SaaS products is a plus, Understanding of LAMP stack and command line, Knowledge of PHP development and Drupal 7/10 is a plus, Bachelor's degree preferred in a related field.
Key responsabilities:
- Assist customers with data and product interface issues
- Provide world-class support using problem-solving skills
- Create and update support knowledge-base articles
- Maintain understanding of product architecture and functionality
- Develop leadership skills through mentorship and ownership