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2nd Line Support Engineer

Remote: 
Full Remote
Contract: 
Salary: 
30 - 35K yearly
Experience: 
Mid-level (2-5 years)
Work from: 

Offer summary

Qualifications:

Proven experience in IT Support, Strong knowledge of Windows Operating Systems, Familiarity with Microsoft 365 and Azure.

Key responsabilities:

  • Provide 2nd line support remotely and on-site
  • Troubleshoot hardware, software, and network issues
  • Install, configure and maintain systems
  • Monitor and ensure system performance
  • Assist in setting up new client infrastructure
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SoCode Recruitment Hrtech: Human Resources + Technology Startup https://www.socode.co.uk/
11 - 50 Employees
See more SoCode Recruitment offers

Job description

2nd Line Support Engineer | £30,000 to £35,000 | Milton Keynes

Working for a dynamic Managed Service Provider (MSP) that specialises in delivering high-quality IT support and cloud solutions to a wide range of clients across the UK, you will be responsible for providing 2nd line support, both remotely and on-site.

Other Responsibilities:

  • Troubleshoot hardware, software, and network issues.
  • Install, configure, and maintain operating systems, applications, and network equipment.
  • Monitor and maintain systems to ensure high availability and performance.
  • Assist with setting up new client infrastructure, including servers, networks, and security systems.
  • Respond to technical issues within SLAs and escalate complex problems as necessary.

Key Skills:

  • Proven experience in IT Support within an MSP environment.
  • Strong knowledge of Windows Operating Systems.
  • Familiarity with cloud services such as Microsoft 365 and Azure.
  • Excellent troubleshooting skills and attention to detail.
  • Ability to manage multiple support requests and prioritise tasks effectively.
  • Strong communication and customer service skills.

If you have the above and want to be part of this exciting journey, apply here now!

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Hrtech: Human Resources + Technology
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Verbal Communication Skills
  • Troubleshooting (Problem Solving)
  • Customer Service
  • Detail Oriented

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