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Cloud Support Engineer

Remote:

Full Remote

Contract:

Full time

Salary:

135 - 145K yearly

Experience:

Mid-level (2-5 years)

Work from:

United States

Offer summary

Qualifications:

Experience in software development or technical support, Scripting experience in modern programming languages, Familiarity with AWS Console and cloud services, Knowledge of video codecs and Adobe Creative Suite, Experience with REST web services and XML/JSON.

Key responsabilities:

Support digital asset management and production teams
Contribute to new AI workflows and data pipelines
Meet with stakeholders to innovate and improve processes
Resolve security risks and support cloud deployment backend
Anticipate issues and maintain organized records

Advanced Systems Group, LLC SME https://www.asgllc.com/

51 - 200 Employees

See more Advanced Systems Group, LLC offers

Job description

Description

About Us:

Advanced Systems Group, LLC enables creativity through better technology and operations for media creatives and content owners. From acquisition to delivery, on-premises or in the cloud, ASG ensures our clients’ success through tailored solutions. One of North America’s largest Media and Entertainment Technology and Operations suppliers, we provide engineering services, physical and cloud integration, training, support, and managed services. Our Managed Services deliver customized operations and services for all phases of media production, including creative and engineering. Founded in 1997, and providing nationwide services, ASG has teams based in Northern California, Los Angeles, the New York Tri-State Area, the Southeastern US, and the Rocky Mountain Region.

We are looking for:

We’ve been expanding fast and our group has a real start-up feel to it, which means there is a lot of opportunity on a daily basis to learn and innovate. We launched a digital asset management system and cloud edit & content creation pipeline earlier this year and now that we are settling into our production environment, we have an opportunity to help the organization out and join as a cloud support engineer. This is a primarily remote position for someone on the West Coast. Some travel might be required to Los Angeles or Seattle.

Job Responsibilities:

Support digital asset management, production and post production teams
Contribute to new AI based workflows as we further develop and design technical pipeline
Meet with business, technical and creative stakeholders, innovating, and contributing to the big picture ideas of an expanding organization
Resolve security risks, update systems, and support the backend of cloud deployment
Stay informed about current industry advancements and trends
Present proposed improvements to key stakeholders along with implementation plans
Be able to recommend solutions in real-time as problems arise
Anticipate roadblocks and other process issues and resolve proactively
Maintain organized records to track known issues and document solutions

Qualifications & Experience:

Experience in software development, or experience in technical support
Experience scripting in modern program languages
Experience troubleshooting and debugging technical systems
Familiarity with support in AWS Console
Experience with supporting DAM/ MAMs, remote edit workflows in the cloud using tools such as Lucid Link, EC2
Knowledge of video codecs, wrappers, formats, and color spaces
Familiarity with Adobe Creative Suite, specifically Premiere and After Effects
Knowledge of web services, distributed systems, and web application development
Experience with REST web services, XML, JSON

Preferred Qualifications

Understanding of internet protocols and cloud architecture nomenclature
Experience creating and updating IAM in AWS console
Experience creating and deploying new AMIs in AWS console
Some transcoding experience with MediaConvert nice to have but not required
Experience troubleshooting & maintaining hardware & software RAID

Compensation & Benefits:

Compensation range for this position $135,000 - $145,000

ASG LLC offers a comprehensive benefits package that includes medical, dental, vision insurance, short-term and long-term disability insurance, life insurance, 401k, paid time off, and more. Applicants from the state of Washington may contact [email protected] to request a full disclosure of the benefits offerings.

Advanced Systems Group LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.