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Mid-level technical VA / junior TPM

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Vatican City, Canada

Offer summary

Qualifications:

Degree/Diploma in Computer Science or Engineering, At least 2 years of experience in Technical Support, Helpdesk, or similar roles.

Key responsabilities:

Escalate and track technical issues resolution
Follow and maintain standards and procedures
Answer queries and resolve IT application issues
Design, maintain, and support network infrastructure
Monitor system performance and provide Level 2 support

Physician on FIRE Startup https://www.physicianonfire.com/

2 - 10 Employees

See more Physician on FIRE offers

Job description

Physician on FIRE is a personal finance website created to inform and inspire both physicians and our patients with insightful writing from a physician who has attained financial independence and the ability to retire early. The site has a triple aim to leave visitors enlightened, educated, and entertained.

The Role

You Will Be Responsible For

Escalating technical issues to the relevant parties when needed and following up till the issues are closed.
Ensuring all standards and procedures are followed and maintained.
Answering queries and resolving issue relating to usage of standard applications and IT services.
Providing monthly help desk reports.
Designing, maintaining and supporting the network infrastructure.
Monitoring system performance and ensuring reliability and availability.
Recommending infrastructure solutions to meet business requirement in compliance with IT policy & procedure.
Providing Level 2 support and troubleshooting as and when required.

Ideal Profile

You possess a Degree/Diploma in Computer Science, Engineering or related field.
You have at least 2 years experience, ideally within a Helpdesk / Technical Support or Network Engineer / Systems Engineer role.
You have excellent communication and interpersonal skills.
You are highly goal driven and work well in fast paced environments
You possess strong analytical skills and are comfortable dealing with numerical data
You pay strong attention to detail and deliver work that is of a high standard

What's on Offer?