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ServiceNow Business Process Consulting Expert

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Czechia

Offer summary

Qualifications:

Bachelor's degree in Business or IT, 3-5 years in business process consulting, Proficiency in ServiceNow configuration, Strong analytical and problem-solving skills, ServiceNow Certified Implementation Specialist preferred.

Key responsabilities:

Conduct analysis of client business processes
Design and recommend ServiceNow solutions
Configure and implement ServiceNow applications
Collaborate with stakeholders for requirements
Provide training and support on solutions

Accenture Czech Republic XLarge https://www.accenture.com/

10001 Employees

See more Accenture Czech Republic offers

Job description

Do you enjoy supporting clients in solving complex business problems and like to stay ahead of the technology curve? Do you like to develop and strengthen existing relationships with clients and build for them strong value propositions? If you have experience in providing clients with designing and building high-performing corporate service management solutions, then we want you to join Accenture and help our clients leverage suite of ServiceNow solutions utilizing Accenture value proposition to design, build and operate solutions based on leading ServiceNow technology.

Key Responsibilities:

Business Process Analysis: Conduct thorough analysis of client business processes to identify inefficiencies, gaps, and opportunities for improvement using the ServiceNow platform.

Solution Design: Design and recommend ServiceNow-based solutions that align with client business objectives and process improvement goals.

Implementation and Configuration: Configure and implement ServiceNow modules and applications to support optimized business processes.

Stakeholder Collaboration: Work closely with clients and stakeholders to gather requirements, provide regular updates, and ensure alignment with business needs.

Training and Support: Provide training and support to client teams on new processes and ServiceNow functionalities to ensure smooth adoption and usage.

Continuous Improvement: Stay updated with the latest ServiceNow features and best practices to continuously enhance service offerings and client satisfaction.

Qualifications:

Education: Bachelor's degree in Business Administration, Information Technology, or a related field.

Experience: 3-5 years of experience in business process consulting, with a focus on ServiceNow implementations.

Technical Skills: Proficiency in ServiceNow configuration, including workflows, forms, scripts, and integrations.

Analytical Skills: Strong analytical and problem-solving skills to effectively assess and improve business processes.

Communication Skills: Excellent communication and interpersonal skills to interact with clients and stakeholders effectively.

Certifications: ServiceNow Certified Implementation Specialist (CIS) or other relevant certifications are highly desirable.

What we offer:

Benefits packages

Training package(s) on various ServiceNow and/or Service Management areas and the possibility to gain certification(s)

International teams and multilingual environment

Access to the latest high-tech solutions and opportunity to specialize in other technologies