CUSTOMER SERVICE/ACCOUNT MANAGEMENT/PARTNER SUCCESS EXECUTIVE
PERFORMANCE TEAM
£30,000 + Bonus + Share Options
London Based (Victoria Station) with Remote working available 2 days per week.
WHO ARE SESSIONS?
We're Sessions - a growth platform for original food brands & experiences. 🍔🍽️
- Creators in food.
- Challengers in brand development.
- Leaders in licensing.
- Disruptors in franchise.
- Originals, in everything.
Founded in 2020, we’re on a mission to bring non-stop
originality to every kitchen and food lovers across the UK. 👩🍳
Sessions’ brand portfolio includes UK crowd favourites such as SoBe Burger, Little Bao Boy, Backyard Chicken and Kenny Tutt’s Patty Guy, and extends to partnerships with internationally acclaimed brands including Ivan Ramen and Netflix!
Sessions has launched and scaled 10 food brands, partnered with 300+ licensee kitchens, and has delivered over 3 million orders. Now expanding into the Franchising space at speed, with our own Tech offering to support all sides of the business.
Sessions is reinventing food.
Sessions is led by former executives from Deliveroo, Brewdog and Soho House and is
backed by industry leading investors Imbiba and Guinness Ventures.
Who's Hungry?
🏃♀️ We are Agile - We are customer-obsessed and adapt as needed to meet their needs
🌍 We are Ambitious - We aim to not only discover but create on-trend brands and are excited by the work required to become a tastemaker brand
🤪 We are Fun - We keep playfulness at the centre of our culture so that we can deliver on the very serious business of keeping food fun
🤖We are data-driven - We don't make assumptions based on what has always been done and instead focus on what the data tells us should be done
Our benefits list got too long and we had to move it to the bottom 😮
ABOUT THE ROLE:
As part of our Partner Success Team, you will be the primary point of contact for a portfolio of clients, ensuring their needs are met through proactive communication and problem-solving. This position involves managing client relationships primarily over the phone, addressing inquiries, resolving issues, and providing expert guidance.
You'll use our data systems to evaluate the success of the hosts and hold them accountable for improving their scores and compliance.
You'll work closely with the Sales team and the field based Culinary Trainers. Strong communication skills, a customer-first mindset, and the ability to thrive in a fast-paced environment are essential for success in this role.
WHAT WILL YOU DO?
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Customer Communication: The Performance team serves as the main point of contact for clients, addressing inquiries, resolving issues, and ensuring client satisfaction. This includes both the internal Sessions’ team and the external client success support team.
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Team Collaboration: Work closely with internal teams, including sales, marketing, and product to ensure client needs are met and exceeded. This is a large part of the role, applicants must enjoy collaborative working.
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Forecasting and Reporting: Provide regular reports and updates on account performance and revenue forecasts to senior management using our systems.
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Administration: Provide administrative support for the Performance team in many forms.
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Technology - Use various systems including our own Platform - Serve, Monday.com, Looker, Deliverect, Apicbase, to name a few
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Host Induction & Performance - You will hold introduction meetings with hosts as well as monitor their compliance, performance and off boarding.
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Account Management - Once you are settled in, you will develop towards direct account management.
REQUIREMENTS:
- Degree from a top university
- Excellent customer-facing and communication skills, both written and verbal.
- Proficiency in software and other relevant tools.
- Experience working with data systems such as looker or equivalent is preferred.
- Strong organisational and time-management skills.
- Resilient and loyal
- Expert level of English language
- Right to work in the UK
DOES THIS SOUND LIKE YOU?
People who thrive at Sessions are....
- Excellent problem-solving and analytical skills
- Street hustler with lots of tenacity, capable of ‘getting stuck in’ and delivering results in a start-up environment
- Enjoys a fast paced ever changing environment
- Excited to collaborate and tackle problems outside of one's comfort zone
- Well-rounded and willing to flex to take ownership where necessary beyond core responsibilities
- Tenacious and assertive
- Enthusiastic and natural problem solver
- Enjoys working with people (facilitating and collaborating)
- Excited by the end game and motivated by building an enormous enterprise
- Resilient and loyal
- Charismatic and energetic with a passion for food
BENEFITS - What Sessions can offer you
Financial Wellbeing:
💰 Bonus Scheme - All Sessions headquarters employees are given OKRs, understand exactly what is expected of you to reach your 6 month bonus.
🤑 Share Options - Receive an amount of share options for Sessions upon passing probation
💸 Pay day on demand - Choose a payday that suits you best, with the ability to transfer salary for days already worked whenever you like.
💳 Expense card - Don't find yourself short whilst waiting for expenses to be paid, the majority of our headquarters staff will be given their own Soldo company card.
🏠 Finance Platform - Access to 'Mintago', Financial Wellbeing Platform giving access to free financial advice, pension hunter, discounts portal and a range of salary sacrifice schemes
Social, Mental & Physical Wellbeing:
🏘 Hybrid Working - We offer the option for work from home days for most head office roles.
🏖 Holidays - We offer 25 days holiday + bank holidays, celebrate different bank holidays? fine by us! Let us know and we'll distribute them as suits you best
👨⚕️ Healthcare - Sessions operate a Healthcare Cash Plan scheme that covers medical, optical and dental expenses
😇 Volunteering Day - Take a day at full pay to support one of our partner charities
🚨 Employee Assistance Programme - Support for mental health and legal services for you and your direct family.
🥳 Socials - Sessions run optional monthly social activities, everything from drinks on us, theatre trips, karaoke, art classes, team lunches and even events such as Halloween movie nights!
🐶 Dog Friendly - We love our fluffy pals, they're welcome in the office!
👘 Wear what you like - No suits and ties please, that's so 18th century....
Technology Perks:
💻 Laptop - Apple Mac or Windows Laptop? Your choice! and most of us don't judge...
📱 Phone - Apple iPhone and company sim provided where necessary for the role
📺 Additional - Need another screen? Keyboard? Footstool? Our office manager can provide you with an ergonomics assessment to prevent workplace injuries.
Progression & Development:
📈 High Growth Start Up- This is a great chance to be part of a growing company with plenty of progression opportunities and examples of where our people have progressed as fast as we have
🚀 Management & Leadership Programme - Sessions runs a Management & Leadership Programme covering a range of topics and classes
🪄 Be Inspired - Work with industry legends such as the Ex MD of Deliveroo, ex CFO Soho House and ex Global Growth Director of Brewdog.
✏️ Membership & Qualifications - Sessions have helped support a number of our employees by providing funds for work-based qualifications and memberships to relevant associations such as AAT and CIPD.
Sessions are a living wage and equal opportunity employer.
All applicants are reviewed 'anonymously' where only work experience and education will be available for the hiring manager to view - all applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender, family or parental status, national origin, veteran, neurodiversity status or disability status.
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