System Engineers

Systems Engineer

Responsibilities:

• Advanced Support: Provide      escalated support for on-prem compute infrastructure, virtual servers, and      other IT systems. Address complex technical issues in collaboration with Storage,      Network, and Application Engineers. Provide secondary support of storage and network      platforms. 
• System Provisioning: Provisioning virtual servers      in both on-prem and public cloud infrastructure and fulfilling other      service requests as needed. Configuration of deployed server hardware as      designed by the infrastructure team.
• System Management: Enhance      the security, reliability, and performance of systems through regular      updates, vulnerability remediation, and ensuring system uptime. Perform upgrades and other      maintenance tasks during scheduled maintenance windows following a change      management process.
• Software Installation: Installation of      software on servers or virtual desktop environments as required following      standard processes and procedures.
• Ticket Resolutions: Responding to ticket      escalations, working tickets through resolution, regularly updating tickets      with status, following ticket hand-off procedures, and escalating tickets      to senior team members when required.
• Technology Oversight:      Monitor and manage technology platforms including System Center, AWS EC2,      Active Directory, and others encompassing configuration, installation, and      patching. 
• Script Development: Develop and execute PowerShell      or bash scripts for system management or report generation with on-prem      and cloud infrastructure.
• Documentation: Create and      maintain comprehensive documentation such as FAQs, Knowledge Base      articles, troubleshooting guides, and SOPs.
• Training & Mentoring:      Mentor junior staff and provide training to enhance their skills in      managing complex issues.
• Flexible Role Adaptation:      Adapt to various assigned duties in evolving technology scenarios.

Alerts and On-Call Rotation: Respond to critical alerts during the working day, and after hours per published on-call rotation schedule. 

Minimum Qualifications and Education Requirements:

• Certifications:      CompTia, Microsoft, AWS certification, or equivalent experience.
• Education:      Bachelor's degree in IT, or equivalent experience in a related field.
• Experience:      Minimum of 5 years in IT or eDiscovery.
• Technical      Skills  
• Storage working knowledge of server and desktop virtualization, Microsoft Hyper-V, and public cloud environments such as AWS.
• Strong working knowledge of major server operating systems including Windows Server editions and Linux distributions.
• Strong working knowledge of Active Directory and Group Policies.
• Strong working knowledge of PowerShell scripting and/or bash scripting.
• Working knowledge of networking configurations, firewall policies and rules.

Preferred Requirements:

• Certifications:      ITIL v3 or ITIL v4 Foundations certification. AWS Associate certification.
• System Troubleshooting: Proficiency with network and storage systems.
• Scripting Skills: Proficiency in Python, Ansible, Terraform or similar scripting and DevOps tools.

Job Requirements:

• Practical understanding of information technology concepts, protocols, industry best practices and ITIL processes.
• Excellent problem-solving skills with a keen attention to detail
• Ability to work under minimal supervision and under your own initiative.
• Ability to collaborate with other teams across multiple time zones and geographies.
• Occasionally  working evenings or weekends as required for scheduled or emergency maintenance.