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IT Field Support (Job ref. QWV63W4W)

Remote:

Full Remote

Contract:

Full time

Experience:

Entry-level / graduate

Work from:

Romania

Offer summary

Qualifications:

Technical support experience (preferred or not), Knowledge of Windows and Office365, Networking knowledge (cables, routers), Familiarity with hardware/software maintenance, English language proficiency.

Key responsabilities:

Support users with hardware and software
Install and maintain workstations and servers
Write documentation for installations
Prepare activity reports regularly
Ensure security of IT products and data

Oben Technology Information Technology & Services Scaleup https://oben.technology.com/

51 - 200 Employees

See more Oben Technology offers

Job description

Job details

Job Location: Remote (Anywhere Romania)

Effort Schedule: 8 Hours/Day (Flexible)

Contract Type: Project based (6 months)

Business Hours: EET Timeframe

Language: Romanian, English

Customers Background: (EU, WorldWide)

Client Facing Role: Yes

Project Team Size: +10 members

Methodology: Service Level Agreement

In this role, you will...

Provide support to users (hardware, software, network);
Be responsible for installing, configuring and maintaining workstations or network peripherals;
Be responsible for the installation, configuration and maintenance of test and development servers;
Write explanatory documents for software installation;
Maintain the existing software;
Maintain the existing hardware;
Adapt and diversifying the IT Level 1 Support service according to internal needs;
Maintain the proper functioning of the computer network;
Prepare of activity reports: daily and / or weekly;
Ensure the security of software and hardware products and data in accordance with company policies;
Respond promptly to any problem reported in order to solve or escalate, respecting the working procedures and the reaction time provided.

We are looking for someone with following background

With or without prior experience in IT Support role - technician;
Knowledge in providing technical support for Windows, Office365, Users, VPN, Virtualisation, network;
Knowledge of data transfer and communications equipment;
Very good knowledge of common software packages;
Networking knowledge (cabling, routers, servers, firewalls);
Passionate about IT;
Ability to work both in a team and individually;
Foreign languages: knowledge of English.
Customer oriented