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IT Service Desk Operator

unlimited holidays - extra holidays - extra parental leave - long remote period allowed

Remote:

Full Remote

Contract:

Full time

Experience:

Entry-level / graduate

Work from:

Malaysia

Offer summary

Qualifications:

Professional certificates or higher in IT/Engineering, Minimum 2 years relevant experience.

Key responsabilities:

Provide technical assistance to end-users via various channels
Diagnose and troubleshoot IT problems, escalate when needed
Monitor escalation procedures, keep end-users informed
Analyzes queries, troubleshoot network/hardware/software issues
Provide operation reports and documentation

Konica Minolta Malaysia Information Technology & Services SME https://konicaminolta.com.my/

501 - 1000 Employees

See more Konica Minolta Malaysia offers

Job description

At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we strive to enrich the society through constant innovation and development of solution-driven tools.

Job Responsibilities

To provide technical and process assistance to end-users via phone, email, live chat or web-form.
To diagnose and troubleshoot end-users’ problems with various IT tools.
To perform an initial assessment, attempts to resolve or escalate the problem, based on agreed service level.
Log IT requisition/problems for end-users into Ticketing System.
Escalate to 2nd level support group when required with detailed description of the problem for further trouble-shooting and resolution.
To monitor the escalation procedures and keep end-users informed.
Responding to the users by answering the telephone calls or by conducting field visits.
Analyzes and clarifies the queries by conducting research and troubleshooting the issues.
Ability to troubleshoot network, hardware and software problems quickly and accurately via phone or email remotely.
Provide necessary operation reports and documentations.

Job Requirement

Candidate should possess a Professional Certificates, Diploma / Advanced Diploma, Bachelor Degree or equivalent in Engineering (Computer / Telecommunication),Computer Science / Information Technology.
Preferably at least 2 years of related working experience.
Willing to work on shift basis of 8am to 10am – Monday to Friday.
Work on Saturday half day.
Preferably Executive specializing in Information Technology or equivalent.
Good communication skills in English,Malay language for both spoken and written.

If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss further!

[NOTE] We regret to inform you that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to have a look at other vacancies in Konica Minolta!