Offer summary
Qualifications:
10+ years of Account Management experience, 3+ years in IT/Contact centre environment, 5+ years in Service Delivery Manager role, Strong financial management, Excellent oral and written communication skills.
Key responsabilities:
- Manage quality and cost-effective service delivery to customers
- Develop customer delivery strategy aligning with objectives
- Liaise between various stakeholders for support and improvement
- Monitor budgets, expenses, and corrective action planning
- Ensure compliance with contract terms and governance management