Job description

Patrique Mercier Recruitment, a trusted recruitment agency for multilingual candidates, is excited to announce an outstanding opportunity for those seeking Swedish-speaking customer service roles in Greece. Join a popular streaming platform that has captured the hearts of millions and play a crucial role in enhancing customer experiences. Our recruitment process focuses on aligning skilled candidates with top employers in vibrant environments, ensuring mutual growth and satisfaction. In this role, you will be the guiding voice for Swedish subscribers, helping them navigate their streaming experience while finding joy in international relocation. Embrace a new adventure in Greece, a country known for its rich history, stunning landscapes, and welcoming culture. The perfect candidate is someone who is not only passionate about customer service but also eager to contribute to the success of an innovative company in the entertainment industry.

Responsibilities

Provide exceptional support to Swedish-speaking customers via phone, email, and live chat.
Resolve inquiries and issues related to the streaming platform swiftly and effectively.
Guide customers through troubleshooting processes and account management.
Document customer feedback and insights to improve service delivery.
Collaborate with other team members to ensure high-quality service.
Stay updated on the platform's features, content, and policies to provide accurate information.
Contribute to a positive team environment through proactive communication and support.

Requirements

Fluent in Swedish, both written and spoken; proficiency in English is mandatory.
Previous experience in customer service or a related field is preferred.
Strong communication and problem-solving skills.
Ability to work efficiently in a fast-paced environment.
Familiarity with streaming services and digital platforms is advantageous.
A positive attitude with a focus on customer satisfaction.
Willingness to relocate to Greece and embrace a new cultural adventure.

Benefits