Offer summary
Qualifications:
Fluent in English, 1+ year experience in SaaS, 1+ year experience in social media/content marketing/e-commerce, 2+ years in customer success, Bachelor’s degree preferred.
Key responsabilities:
- Engage proactively with clients for satisfaction and retention.
- Identify upsell and cross-sell opportunities.
- Lead Quarterly/Executive Business Reviews and strategy sessions.
- Analyze project data to provide actionable insights.
- Develop and strengthen client relationships and onboarding.