Customer Service Specialist - Remote TEMP TO HIRE in Alpharetta, GA

Job Overview

We are seeking dedicated and motivated individuals to join our dynamic team as Customer Service Specialists. This remote position focuses on providing exceptional inbound customer service related to dental benefits. As a part of our organization, you will engage in virtual training from the comfort of your home, preparing you for a rewarding role that blends professionalism with a friendly, supportive atmosphere.

Key Responsibilities

• Handle inbound and outbound customer inquiries with a courteous and professional demeanor.
• Address fundamental questions concerning eligibility and benefits for dental services.
• Escalate specific inquiries to ensure priority resolution.
• Accurately document customer interactions in our tracking system.
• Retain information effectively to fulfill all customer requests.
• Maintain a positive and proactive attitude in a fast-paced environment while working independently.
• Efficiently multi-task across various computer applications while engaging with customers.
  
  

Required Skills

• A minimum of one year of experience in a call center environment.
• Strong computer proficiency, including the ability to troubleshoot minor technical issues.
• A passion for meeting or exceeding performance goals within a time-sensitive setting.
• Knowledge of the dental care industry is advantageous, though not mandatory.
  
  

Qualifications

• Ability to successfully complete a comprehensive classroom training program.
• A high school diploma or equivalent is preferred.
  
  

Career Growth Opportunities

We prioritize the development of our team members by offering numerous career advancement opportunities, including educational support to pursue a college degree through our dedicated programs. Our commitment to your personal and professional growth is reflected in our supportive coaching and mentoring initiatives.

Company Culture and Values

Join a company that values diversity and promotes an inclusive work environment. We strive to make a positive impact on the lives of our team members, fostering a culture where individual growth and collaboration are paramount.

Compensation And Benefits

• Enjoy competitive hourly wages ranging from \(15.00 to \)16.54, based on your skills, experience, and location.
• Flexible scheduling options, with most shifts totaling 40 hours per week.
• Health benefits eligibility starts on the first of the month following six months of employment, in alignment with the Affordable Care Act (ACA).
  
  

This is a temporary seasonal role ending on March 30th, with potential for permanent opportunities on other accounts. Join us today and be part of a team that makes a difference!

Employment Type: Full-Time