Offer summary
Qualifications:
Degree in Data Analytics or related field, Exceptional written communication skills, Experience with customer satisfaction survey analysis, Proficiency in CRM software and analytics tools, Strong project management capabilities.
Key responsabilities:
- Analyze customer feedback to improve satisfaction
- Oversee customer-facing communications for clarity
- Drive insights from CSAT data for operational improvements
- Collaborate with teams on communication strategies
- Support content optimization for better usability