Offer summary
Qualifications:
Fluency in German and English required, Min. 2 years in Customer Success role, Familiarity with cloud-based platforms, Experience with CRM Systems, Proficient in Google Suite and Microsoft Office.Key responsabilities:
- Analyze customer needs to enhance experience
- Support onboarding framework and processes
- Manage and resolve customer requests and complaints
- Support the definition of strategies for customer success
- Assist in improving customer feedback collection