Client Support Center

Our client is seeking a dedicated individual to join their team in the role of Client Support Center. This remote position requires a tech-savvy professional with a passion for customer service and a knack for problem-solving.

Key Responsibilities:

• Demonstrate technical proficiency and adaptability with new software, tools, and CRM systems such as Salesforce or Zendesk.
• Efficiently learn and navigate new computer systems to ensure seamless customer interactions and minimize downtime.
• Utilize Microsoft Office Suite for data management, report generation, and communication.
• Experience with ServiceNow or similar ITSM platforms, including handling support tickets, incident tracking, and resolution management.
• Multitask across various platforms and systems, such as CRM, help desk ticketing systems, and live chat tools.
• Use communication tools (e.g., Slack, Microsoft Teams) for internal and external collaboration.
• Track performance metrics and customer inquiries using data entry and reporting tools, such as Excel or Google Sheets.
• Use live chat and remote support tools (e.g., Intercom, TeamViewer) to troubleshoot and resolve technical issues in real time.
  
  
  

The ideal candidate will have a continuous learning mindset to stay updated on emerging tech trends and tools that enhance customer support capabilities.

Minimum Requirements:

• 1-2 years of technical support experience.
• Ability to work within a highly collaborative environment, with an empathetic nature and willingness to adapt to changing priorities quickly.
• Strong written and verbal communication skills.
• Ability to adjust to changes quickly.
  
  
  

Join our client's team and contribute to a culture that values diversity, equity, and inclusion. We encourage applications from all qualified individuals, regardless of race, gender, disability, or any other identifying characteristic.

Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $24 - $26 per hour. This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.