Client Partnership Executive

Make a difference. Be happy. Grow your career.

Key Responsibilities

The CPE will have the following key responsibilities which include, but are not limited to:

Client Engagement

• Primary focus on supporting current long-term relationships for a select number (typically 4-10); serving as a trusted advisor to existing Nordic clients
• Serving as the primary executive contact for clients (C-level, Vice President, and IT Directors)
• Listening carefully to a client’s needs and cross-selling Nordic’s services to develop solutions that successfully meet client’s expectations and needs
• Analyzes and understands client business challenges, identifying and aligning solutions to those challenges
• Engages and owns complex sales opportunities, providing the highest quality of customer service, while maintaining exceptional client relationships
• Ensuring accountability of client contract compliance
• Using industry expertise, provide consultative thought leadership to client partners in sales and ongoing account management conversations
• Leading and co-leading calls and onsite visits with clients to identify and develop opportunities
• Traveling to client sites and conferences to support client relationships and foster new business opportunities and relationships

Sales Leadership

• Displays leadership skills that best represents Nordic both internally and externally
• Demonstrating a high sense of urgency, ability to independently identify, develop, drive and manage complex opportunities through closing
• Providing day-to-day management and Nordic team leadership, including responsibility for performance management
• Developing relationships and partnering collaboratively across Nordic’s home office team to support the needs of the organization
• Coordinating client engagement needs with other members of the Nordic team members
• Partnering successfully with solutions teams on all aspects of strategic opportunities
• Speaking clearly to Nordic’s differentiators in the industry and to each business line services and their value
• Owning coordination, creation and delivery of customized proposals in response to client RFP and solution requests
• Developing and managing a pipeline of opportunity to satisfy metrics
• Representing Nordic at industry conferences and events
• Creating and adhering to internal documentation guidelines to track and maintain client leads, account plans, client communications, and client contacts in CRM and ensuring its compliance

Skills and Experience

• Must demonstrate and embody Nordic’s maxims
• 10+ years client management and/or sales experience, including 5+ years’ experience in the healthcare market
• Proven aptitude in Digital Health & Transformation, Performance Improvement, Managed Services and EHR/ERP services
• Strong capability to originate, develop and close multi-offering, multi-year, enterprise level engagements exceeding $3M+ in TCV
• Proven track record of achieving and/or exceeding annual targets
• Strong track record of building, developing, and maintaining client relationships at all levels of a healthcare organization
• Proven resilient and tenacious aptitude and capacity to drive customer success and happiness
• Experience working in a fast paced, solutions-oriented environment where anticipation of client needs is a frequent occurrence
• Demonstrated ability in conceptualizing both problems and solutions, and converting concepts to actions in a way that is compelling for clients and actionable by team members
• Proven success in customer service or account management, preferably in a professional services sales capacity
• Experience successfully managing a set of clients, including forecasting, opportunity and account management, sales strategy, solutions and value-based selling, and financial reviews
• Effective communication skills, both internally and with customers
• Proven professional services sales experience in healthcare preferred 
• Bachelor’s degree or years equivalent experience required

Additional Details

• Remote position
• Travel up to 60% of the time 
• Must be accessible and available to perform work functions at any time, including nights, weekends and holidays