Job Description:
About ETS:
For more than 75 years, we have amplified products and services based rigorous research and our belief in the power of learning. Driven by our mission to advance quality and equity in education, ETS provides learning solutions, pioneering research and trusted assessments that help guide learners around the world on their path to new possibilities.
Our portfolio of trusted measures include
TOEFL, TOEIC, GRE and Praxis. Along with research, development and innovation that explores new frontiers in learning and measurement our educational measurement solutions and research contribute to the development of new methods and tools, inform important dialogue with education policymakers, and shed light on critical issues and potential solutions - all with the aim of creating a world where all learners can improve their lives through education.
With new senior leadership at the helm, ETS aims to continue changing the lives of all learners as we expand our organization's global footprint. Our goal is to remain at the forefront of assessment and measurement efficacy within the education and ed tech space as it continues to grow and evolve.
Position Summary
The Assessment Process Specialist I serves in a project management role, coordinating logistical aspects of test development and production processes and the integration of technological systems and capabilities for an assigned program or programs. The Assessment Process Specialist I works closely with Assessment Specialists and other Process Specialists on the team to help ensure that deliverables are completed on schedule and meet all program requirements. The Assessment Process Specialist I must work independently, be able to multi-task, be a quick learner, work in a fast-paced environment, be a strong team player, working with internal and external stakeholders, and have a working knowledge of the agile framework and principles.
Basic Functions And Responsibilities
- Assist senior-level staff in developing the annual scope of work, including the annual item development plan, plan for forms construction, and subsequent change orders
- Assist in the development and oversight of the item and test development schedule for assigned program(s)
- Support development of budgets
- Monitor progress against the work plan and escalate and resolve issues as appropriate
- Collaborate on and assist in implementing process improvements and SOPs
- Clarify and refine internal and external workflows and processes with all stakeholders; help ensure that all deliverables meet requirements for quality and cost
- Use item banking software to assist in the creation of tests and test packages
- In collaboration with Assessment Specialists, assist in developing and refining processes for generating and utilizing AI-assisted assessment, process automation, and learning content
- Flow information to the appropriate staff within appropriate timeframes to resolve issues affecting development timelines and/or quality
- Coordinate and apply use of automated content generation and review tools
- Assist in the investigation and resolution of software or process issues, summarizing essential facts and proposing solutions
- Assist in other project and program management tasks as required
- Work on special projects as appropriate
- Adhere to ethical standards and comply with the laws and regulations applicable to your job function
Leadership, Teamwork, and Flexibility
A successful person in this role has a track record of adding value to official or unofficial teams by actively participating in them and seeking to understand the various interests of team members. They are customer-focused and foster respectful relationships with internal and external colleagues. They act with the customer or internal stakeholders in mind and consider downstream implications. They possess the skills to plan, organize, and manage tasks and resources to accomplish a well-defined objective, within constraints of time, resources, and cost. They demonstrate a strong learning orientation to willingly develop new skills and competencies that will improve personal and business performance. They can problem-solve and have the flexibility to adjust project plans and schedules and adapt existing processes and procedures to meet deliverables on time and with the expected quality without negatively impacting colleagues, processes, or other deliverables. They demonstrate a high level of productivity and exhibit accountability for assigned work.
Required Experience:
Experience And Skills
- Familiarity and novice-level experience with the following:
- JIRA
- Microsoft tools including Teams, and SharePoint
- Adobe
- Excellent planning, organization, and problem identification skills
- Excellent information and data analysis skills
- Demonstrated problem-solving ability
- Demonstrated technical and business terminology knowledge to consult with other internal staff preferred
- Proven ability to work effectively on multiple projects simultaneously and prioritize appropriately
- Demonstrated ability to effectively facilitate decision-making in groups, and communicate and ensure implementation of agreed-upon decisions
- Demonstrated ability to navigate ambiguity
EDUCATION
Bachelors Degree in field of specialty is required.
Scrum certification preferred
General Experience
- This position requires at least 3 years of experience in process or project management, administration, operational or technical activities.
- Working knowledge of testing, measurement, and processes for designing, building, and delivering assessments preferred
- This position requires strong verbal and written communication skills, well-developed organizational skills, strong technical skills, and a willingness/adeptness with regards to learning new technology.
- Ability to respond quickly, productively, and flexibility to a range of different assessments and stages of production
ETS believes in a Total Rewards philosophy for our employees, and they include:
- Health, Vision, Dental insurance plans to choose from
- Generous continuous learning support, from individual learning grants to up to 6 classes a year for tuition reimbursement as well as on-line learning access!
- Generous PTO and vacation time to balance your work and life
- Additional 8 hours of PTO for volunteer work
- Retirement plan (401(a)) and traditional Roth (403b) with company contribution
- Commuter Benefits, Pet Insurance, 1 year subscription to Calm App
ETS is mission driven and action oriented
- Diversity, equity, inclusion, and belonging is at the forefront of the ETS employee's daily work. To further foster an inclusive environment ETS is home to a wide variety of Affinity groups that celebrate the diversity of our talented employees.
- How about cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders? ETS offers multiple Business Resource Groups (BRG) for you!
- Are you passionate about volunteering and being active in your career and community? ETS offers our Center for Advocacy & Philanthropy (CAAP) where we encourage ETS employees to become active volunteers in their communities and schools through the ETS Cares Giving Campaign. Our employees can support any 501c3 or eligible charity of their choice.
ETS is an Equal Opportunity Employer comprised of people with different experiences, strengths, and backgrounds who share a passion for advancing quality and equity in education. We are dedicated to building teams that reflect the various backgrounds, experiences, and identities of those we serve. The Talent Acquisition team strives to ensure candidates enjoy a fair and equitable hiring process. We believe our differences empower us to be a better team, making better decisions and delivering better results.
Keyword: Project management, administration, operational or technical activities.
