Capita Pensions Solutions are looking for a Capacity Planning Manager to join their Resource Planning Team.
You will have overall responsibility for both Front & Back Office Planning functions . Determining the capacity needed by our organisation to meet ever changing demands in an efficient method. Understands how the business operates and keep up to date Planning best practices. Contribute to the creation and implementation of best practice capacity planning vision, strategy, policies, processes, and procedures to aid and improve operational performance.
Having the understanding of working with a blended contact channel and working towards a more efficient fusion based approach. Ensure that the team have a nurturing environment to learn and achieve within their roles and personal paths.
Job Title
Capacity Planning Manager
Job Description
Principal accountabilities:
- Management and development of the team to effectively deliver revenue across various business functions with the best efficiency/productive balance achievable whilst driving performance at all levels (Analyst & Senior) to ensure a constant upskilling of the team in-line with everchanging work methodologies and planning capabilities.
- Creating new and innovative forecast and capacity models to plan for future demand, growth and channel shifts to coincide with the P&L and business vision.
- Identify behavioural operational issues and trends that impact profitability and communicate/support to resolve the obstacles this may cause.
- Accountability for accuracy of key planning outputs i.e. FTE & Demand, FTE modelling, what if scenarios and support with client profitability reports.
- Undertake regular Quartile based Unit Time reviews to identify both target improvements and areas that support are required with efficiency.
- Provide a platform for operational stakeholders to utilise the analysis and insight from the team to make effective business decisions.
Skills And Experience Required
- High level of communication and soft skills to be able to handle difficult conversations whilst being approachable when required to tackle sensitive situations.
- A strong Influential individual to generate buy-in and trust from both internal and external stakeholder whilst being open minded to alternative/opposing views if in the business’s best interest.
- Expert in Planning disciplines for both Contact Centre, Back Office and Project to further develop the team and tackle obstacles where knowledge is key with a strong Financial and commercial acumen.
- Forward thinking approach to keep the business strategies at the highest level.
- Familiar with trending managerial tactics to offer the team the best platforms to develop and grow alongside great Time organisation and management for both individual and operational expectations.
- Good understanding of HR policies and procedures.
- Strong leadership capabilities to bring the best out of the team and stimulate a healthy team wellbeing with a strong conflict management skillset to diffuse and overcome challenges.
About Capita Pensions Solutions
Capita Pension Solutions is one of the UK’s leading pension firms. We provide an unrivalled breath of services to over 600 schemes covering over 6 million members. Our team use their experience, insight, expertise, and latest technology to deliver personalised end to end solutions to meet all of their clients’ pension needs. Our services include pensions administration, data & remediation solutions, software, actuarial, investment, scheme management, and member communications.
hat can we offer you?
In this role, you would have the opportunity to add real value from the outset and drive the direction of the team. whilst working on a host of high-profile pension projects that will help you learn and evolve new and existing skills. We also believe in offering flexible working solutions that suit your needs, whether that’s from home, from your nearest Capita office.
Along With You Base Salary We Also Offer
- Company matched pension, life assurance, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more!
What We Hope You'll Do Next
Choose 'Apply now' to fill out our short application, so that we can find out more about you.
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you.
For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Location:
Home-Based - GBR
,
United Kingdom
Time Type
Full time
Contract Type
Permanent
