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Sr. Sales Associate

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Anywhere

Offer summary

Qualifications:

2+ years customer service or sales experience, Fluent in English for communication, Critical thinking and problem-solving skills, Proficient organizational and time management skills, Professional track record in sales.

Key responsabilities:

Respond to emails and chat for customers
Ensure quality control of the sales experience
Follow sales department processes and procedures
Meet productivity goals and fix issues
Complete administrative tasks as assigned

Bizbox Publishing SME https://www.bizbox.co/

201 - 500 Employees

See more Bizbox Publishing offers

Job description

This is a remote position.

Job Description:

The sales employees will be responsible for responding directly to emails ensuring excellent experience for potential customers. This individual is someone who orients to meeting targets without sacrificing customer quality. This position will be responsible for understanding standard operating procedures, following instructions, and have a desire to help future customers.

Key Responsibilities:

Follow the workflow of the sales department.
Complete tasks related to answering questions while maintaining the highest quality standards.
Communicate clearly in written English in emails and chat communications
Quality control of the sales experience and communication
Follow processes and procedures for the department
Understand goals for productivity to ensure targets are met
Receive constructive feedback and coaching when needed
Help your co-workers maintain organization for all sales cases
Other administrative tasks and projects as assigned by manager
Help your team understand standards and operating procedures

KPIs:

PERFORMANCE GOALS / KPIs

Response Time

Chat communications response time is less than 30 seconds from initial outrech
12-hr turn around for all client communications, completing queue each shift

Daily Targets

100% Assigned Email Responses
Chat communications within set benchmarks

Work with the management team to develop creative solutions

HEROIC CUSTOMER SATISFACTION & SUPPORT

5-Star Client Rating
100% Client Satisfaction
Empower a successful user experience for our users
Timely and Accurate

EXPERIENCE AND EXECUTION ESSENTIALS:

2+ years customer service or sales experience
Ability to think critically and resolve issues and challenges
Fluent in English and the ability to comprehend and communicate both verbally and in writing
Communicate clearly and quickly to all chat communications
Have real work experience in client services or sales
Have a professional track record within sales or customer service communications
Proficiency in organizational skill and time management
Driven to be self-motivated, reliable, and responsible