A bit About us
EventsAir is a leading provider of award-winning event management software to organizers of in-person, hybrid and virtual events. Our software is used extensively across the APAC region and growing rapidly around the globe with an expanding presence in North America and Europe.
As a technology leader with a long 30-year heritage in the event-tech industry, our platform and services are trusted by more than 1100 professional conference organizers, associations, corporates, government and universities. Capable of supporting small corporate events to large multi-faceted conference and exhibitions, the EventsAir platform has been used for some of the world's most demanding events including the Rugby World Cup, London Olympics and Birmingham Commonwealth Games.
Having secured major investment from private equity firm, The Riverside Company, EventsAir is continuing to expand and accelerate its global presence in the event-tech marketplace, and we invite you to be part of this extraordinary journey.
Why Join Us
We push the limits of what is possible every day. We are a down to earth bunch. We have fun and are super dedicated. What motivates us to get out of bed every morning? The challenge to develop and create the world's best events management platform.
Join our team of dedicated professionals, and together, let's redefine the possibilities of event management, and leave a dent in the event tech industry.
The Role
The role of the Account Manager is to build relationships with existing clients through the understanding of their business needs and goals. You will also develop strategies to grow and retain our customer revenue base and ensure that you are providing quality, cost-effective services.
What Will You Be Doing
- Key point of contact between the company and the client to help grow the suite of services they leverage at EventsAir and achieve business goals by building trust and providing strategic and realistic solutions.
- Achieve and improve set customer retention targets to develop customers for life.
- Execute Strategies to upsell and cross sell into existing customers and drive user product acceptance.
- Exceed aftersales revenue targets via effective customer outreach programs and activities
- Report on Customer metrics - Customer Contact, Renewals and Add-On revenue.
- Assist with escalations of any challenges our customers have in terms of using the product or barriers to growth, taking appropriate action including orchestrating the appropriate resources or department for the resolution of such queries
- Coordinating with our marketing, pre-sales, success, and support teams to ensure a smooth customer journey.
Our salary bracket for this role will depend on experience levels, but will be in the region of USD72,000 - 90,000 BASE + ability to earn commissions.
What To Expect
Our customers are a varied and diverse mix of corporations, government departments, universities and associations running events for their stakeholders. You'll be expected to ensure our customers are getting the most out of our product and services by:
- Gaining a deep understanding of the customers' needs and what they expect from our company
- Develop tactics that will deliver the most appropriate products or services
- Understanding their needs and providing guidance.
- Use your outstanding communication skills to present to and influence key stakeholders in our company and with clients.
You'll gain a deep understanding of the EventsAir product and knowledge of its practical applications plus work cross-departmentally with sales, marketing, and product development to ensure the customer is served appropriately and finds opportunities to provide new sales opportunities with existing customers.
What You Will Need For Our Role?
- 5-10 years' experience in Account Management
- An ability to consultatively upsell and cross sell new products to our customers throughout the lifecycle of their license period with us
- You will be skilled in the art of retention and renewals, keeping churn at a low rate
- You will be comfortable and self-sufficient in working fully remotely with teams across the EMEA and Australia time zone during your core business hours, also noting that the direct manager for this role is based out of Australia
What Will You Benefit From If You Become an Airstar?
- Fantastic flexibility. We offer hybrid working to all employees regardless of role or level! Need to do the school drop off or pick- no problem, want to attend that school dance show where your kid’s starring center stage- no worries.
- We don’t like burn out. We offer 3 extra days of annual leave to encourage downtime over the Christmas period and help bridge the gap between the public holidays; to spend time with family and friends.
- We love socials! Socials at EventsAir are the bomb! We host quarterly catered socials for all to enjoy on our covered, outdoor back deck, or vouchers for those remote working.
- Be a champion. We love to champion and promote causes close to our heart. Think: International Women’s Day, R U OKAY? And many more awesome causes.
- Grow through mobility! Apply for side steps, up steps and secondments through different teams when role needs arise internally!
- Be Healthy! Grab an apple from the kitchen, take a walk around the block or grab a stand-up desk for the day, even get the flu shot on the house if you want!
- Learn and develop. Use your personal AUD1000 L&D budget towards a course, a conference or something to upskill yourself in your current role.
- Work from almost anywhere. Want a few extra days in that bustling city where you’re on vacation? Or want to go head overseas and be around your family for longer? Use the Work from almost anywhere policy to work from anywhere for 2 weeks a year!
- Enjoy parenting! Use the extra maternity and paternity leave we offer on top of your statutory allowances to spend important time with your new family. Equally, if something unfortunate occurs use our miscarriage & still birth leave policy to assist in the transitional period you are both going through.
- Struggling? Reach out to our Employee Assistance Program offered to all employees and lock in a counselling session with an expert for solid advice.
- Recognize and be rewarded. Take part in our recognition program where you can earn points and vouchers for valuable work across your role and the business.
- 401K enrollment for US Based employees
Don’t just be a star, be an Airstar! Apply now through the link!
*Recruiters need not approach us- we got this! *
