Customer Support Engineer

🤩CUSTOMER SUPPORT ENGINEER

⏲Hours: 35hours per week

📅Shift pattern: Monday - Friday 09:00-17:00

💸Salary: up to £40,000 per annum dependant on experience

plus Cash for Car allowance of £6,000 annually

📍Location: Remote - covering the South of England

📆Start Date : September /October 2024

🌟For this role, you need 5mpbs upload and 15mpbs download internet speed🌟

😎Appello Perks

• 31 days holiday rising to 33 with length of service inc BH's
• We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• 24/7 employee assistance programme with an easily accessible app!
• Family and friends’ discounts on our services & products
• Pension Scheme, up to 4% Company matched
• Free on-site parking
  
  

👇about You

You must possess a genuine desire to help the community, be empathetic and attentive to our customer’s needs. You are a passionate and dedicated individual who thrives in a fast-paced environment.

You have minimum of 2 years in a customer facing role .You are committed to providing exceptional customer support and have a strong desire to help others. You possess excellent communication and interpersonal skills, and you are able to build rapport with customers quickly.

If you are looking for a challenging and rewarding career opportunity in the TECS industry, we encourage you to apply.

Required Skills And Experience

• Strong technical aptitude and problem-solving skills.
• Experience in TECS or a related field is preferred.
• Excellent customer service and communication skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and organisational skills.
• Proficiency in computer systems and software applications.
  
  

Desired Qualifications

• Relevant technical certifications (e.g., ITIL, CompTIA A+).
• Experience with TECS systems and equipment.
• Knowledge of network infrastructure and protocols or social alarm monitoring platforms.
  
  

💻THE ROLE

The Technical Support Engineer is responsible for providing technical assistance and support to customers in getting the most from our TECS equipment and SaaS services. You will troubleshoot issues, resolve problems, help to train our customers and ensure the smooth operation of our services.

Key Responsibilities

• Provide technical support to customers via phone, email, on site and remote access.
• Troubleshoot and resolve technical issues related to digital TECS equipment and systems.
• Configure and install TECS equipment as required.
• Document and track customer interactions and resolutions.
• Maintain up-to-date knowledge of TECS products, SaaS systems, and technologies.
• Contribute to the development and improvement of technical support processes.
• Participate in product design process and workshops
  
  

READY TO APPLY ✅

If you are interested in this role upload your CV and answer a few questions about yourself

Other Information

This is an exciting time at the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.