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Technical Support Engineer

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Junior (1-2 years)
Work from: 
Singapore

Offer summary

Qualifications:

Experience with Customer Success, 1+ year experience in Technical Support, Bachelor's degree in Computer Science, Knowledge about Cryptocurrency and web3, Intermediate skills in TypeScript and GraphQL.

Key responsabilities:

  • Answer queries on Discord and resolve issues
  • Collaborate with teams to support developers
  • Provide technical assistance at events
  • Manage relationships with users and implementers
  • Support bug bounty program and protocol testing
NodeFlair - Tech Salaries, Jobs & more logo
NodeFlair - Tech Salaries, Jobs & more Information Technology & Services Startup https://www.nodeflair.com
11 - 50 Employees
About NodeFlair - Tech Salaries, Jobs & more
NodeFlair is a Career Transparency platform with verified career data - salaries, culture, benefits, & more. Our mission is to help Tech Talents make better career decisions.For Companies: we help hire top-tier Tech Talents across APAC.
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Job description

JOB SCOPE
  • Actively answer queries on Discord and identify issues and bugs and ensure applications have seamless experiences with the company.
  • Reviewing all of the external channels for the company and be extremely present and responsive.
  • Collaborating with the business development and community teams to support subgraph developers, users, and network participants.
  • Supporting end-to-end process of subgraph integrations and deployments.
  • Providing technical support and answer questions during hackathons, technical workshops and other inbounds from community events; help developers build the best subgraphs during the events.
  • Supporting the business team in meetings, as needed. Manage relationships with potential users and subgraph implementers.
  • Supporting the bug bounty program and protocol testing.
  • If the requests are more complex, narrowing down the problem a bit, reproducing and writing a proper ticket so that the other engineers can take it from there.
  • Supporting business team to identify new leads for integrations or partnerships.
REQUIREMENTS
  • Experience with Customer Success and providing solutions for engineering products is preferred.
  • Experience with Github and other developer tooling.
  • TypeScript and GraphQL (intermediate skill level).
  • 1+ year experience in Technical Support, Customer Success or similar.
  • Bachelor's degree in Computer Science, Software Engineering or related practical experience.
  • Knowledge about Cryptocurrency and the web3 community.


Required profile

Experience

Level of experience: Junior (1-2 years)
Industry :
Information Technology & Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Web 3.0Customer Success ManagementGraphQLTechnical SupportGithubTypeScriptCryptocurrency

Other Skills

  • Problem Solving
  • Verbal Communication Skills
  • Collaboration
  • Relationship Management
Are you interested?

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