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English (speaking) CSHD Analyst - Full Time Remote - (based in INDIA)

Remote:

Full Remote

Contract:

Full time

Salary:

6 - 6K yearly

Experience:

Mid-level (2-5 years)

Work from:

India

Offer summary

Qualifications:

At least 2 years of experience, BPO call center experience, Stable internet connection (35 MBPS minimum), Experience in Microsoft Applications, especially Excel.

Key responsabilities:

Provide Service Desk support to clients
Receive, document, and track customer calls
Utilize tools to update incident statuses
Document all steps for issue resolution
Escalate issues as needed

Alphanumeric Systems

501 - 1000 Employees

See more Alphanumeric Systems offers

Job description

Candidates must be based in India

Alphanumeric is hiring an English (speaker) Customer Service Helpdesk Analyst to work from home providing level-one technical support in English language to clinical clients via inbound calls, emails, and tickets.

100% Work from Home.

Job Conditions

Work from the comfort of your home.
Permanent position.
Equipment Provided.
Salary: INR36,500 monthly (gross).
Working Shift - Monday to Friday 3:30pm to 12:30am (IST), though this role requires to be flexible to work in a different schedule as well
Training Shift: Monday to Friday 6:30pm - 3:30am (IST) - Around 4 weeks (paid).
Night differential of additional 12% of hourly rate.
Benefits (apart from the basic salary): Internet Allowance + private health insurance.
Employer-paid E-Learning courses
Continuous coaching, training, and development.
Start date: ASAP

You Must Have The Following

At least 2 years of related experience.
With BPO call center experience.
Stable Internet connection. (35 MBPS Minimum).
Experience using Microsoft Applications, preferably savvy in Excel.
Must be comfortable working in the EST time zone

Position Summary

Provide Service Desk support to external customers and users
Receive, document, and track all incoming customer/user calls for immediate remedy and closure
Utilize computer and database information to update incident status
Serve as the single point of contact (SPOC) for incidents, including owning the call through closure.

Essential Functions And Responsibilities

Provide service desk support to contracted clients.
Use defined procedures for responding to customer calls.
Collect information from the caller and document data elements in the designated tool.
Maintained records of all calls from customers using an established Service Management tool.
Provide detailed documentation of all steps involved in resolving customer issues.
Escalate issues to the appropriate department and personnel.
Investigate, examine, troubleshoot, and solve hardware and software issues quickly.
Maintain a pleasant demeanor and attitude in day-to-day communication and interface with customers.