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IT support specialist

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

India

Offer summary

Qualifications:

Degree/Diploma in Computer Science or related field, 4+ years of IT Support experience, Expertise in MacOS and Windows systems, Experience with MDM tools, Familiarity with SaaS tools like G Suite and Microsoft O365.

Key responsabilities:

Provide technical support to end-users
Respond to helpdesk tickets and improve support processes
Configure and manage device management solutions
Support macOS and Windows system administration
Manage onboarding and offboarding processes

Hybr1d - Now hiring! ⚡️

11 - 50 Employees

See more Hybr1d - Now hiring! ⚡️ offers

Job description

ZenAdmin is an end-to-end workforce management system. We serve as the primary source of truth for streamlining your people, IT, & finance operations. Easily manage everything from onboarding, procurement, devices, and attendance to offboarding from a single platform!

The Role

You Will Be Responsible For

Providing technical support to end-users by diagnosing and resolving hardware and software issues.
Responding to helpdesk tickets to support end-user system implementations, problem troubleshooting, repair/fix, and ongoing support process improvements.
Configuring and operating device management (MDM) solutions like Hexnode, Jumpcloud, Kandji, JAMF, and Intune.
Driving the administration, setup, and support of macOS and Windows-based systems.
Discovering and collaborating with external vendors and service providers who provide Device Lifecycle Management services.
Providing top-notch customer support by responding to customer queries about the product or a bug, report all internal key stakeholders, and managing customer communications.
Managing, configuring, and troubleshooting primary SaaS tools like G Suite, Atlassian, Slack, Microsoft O365, etc.
Managing onboarding, including account creation & laptop setup, and offboarding including access removal & laptop reclaim activities.
Ensuring the documentation is up-to-date and add new documents when necessary.

Ideal Profile

You possess a Degree/Diploma in Computer Science, Engineering or a related field.
You have at least 4 years of experience in IT Support, preferably in a startup environment or a Product-based company.
You possess expertise in managing MacOS and Windows-based environments.
You know how to configure systems manually and have solid hands-on experience managing and configuring MDM tools.
You have experience in managing and configuring SaaS tools like G Suite, Microsoft O365, Slack, Atlassian, etc, is a plus.
You are an excellent problem-solver with the ability to work well in fast-paced environments.
You can work independently and can prioritize tasks when faced with multiple priorities.
This role requires you to work night shifts (9:00 pm to 6:00 am IST).

What's on Offer?

Join a strongly-backed, fast-growing B2B SaaS startup headquartered in Singapore
Excellent scope for growth & development while working in a regional team
Experience fantastic culture, and redefine work!