Match score not available

Senior Production Application Support

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

Poland

Offer summary

Qualifications:

Bachelor's degree in computing or engineering, 7+ years experience in application support, Experience with OOP languages and scripting, Strong knowledge of databases and monitoring tools, Good understanding of network elements.

Key responsabilities:

Ensure high availability in production environments
Proactively identify and resolve issues
Liaise with internal teams and external clients
Document knowledge for onboarding purposes
Support Project Go lives and BCP planning

RITS

201 - 500 Employees

See more RITS offers

Job description

Pivotal role that supports the Institutional Fixed Income Electronic Trading Platform within Technical Operations to ensure that clients, dealers and internal teams have a seamless one touch customer experience. Working as part of a global team the team in London are exposed to incidents and problems that could be raised in Tokyo, London and the US. The role gives you the opportunity to be part of a dynamic high performing team and also to be in the forefront of cutting-edge electronic trading technology.

Your Responsibilities

Ensure high levels of availability in the production and UAT environments by proactively identifying and resolving issues raised in a timely manner
Strong problem-solving skills with the ability to dive deep into analysing application logs as well as the code base to provide root cause analysis of problems and workarounds.
Ability to take ownership and become subject matter experts in various parts of the system.
Strong multi-tasking and time management skills
Liaise with multiple internal teams across company and occasionally external clients by building strong working relationships
Champion automation of repetitive tasks as well as identifying potential areas of automation/process improvement
Application monitoring using ELK, PagerDuty and other internal monitoring tools
Proactively assign, manage and prioritize relevant support tickets on the ticketing queue using ServiceNow
Configuration management in UAT/production environments
Support Project Go lives working as a liaison between the product and technology teams from a technical perspective
Support internal technology teams with application checkouts during hardware upgrades for production services.
Strong attention to detail
Proactively document any knowledge on confluence gained in the role to allow smooth onboarding of 1st line as well other support team members
Work through Annual Disaster Recovery testing and BCP planning
In this role you will be required to work to a flexible work schedule which also includes weekend and evening duties

Requirements

Bachelors in a computing degree or engineering degree
7+ years’ experience
Experience of working in a high pressure environment preferably Front office application support and deliver to tight deadlines
Excellent problem solving, planning and analytical skills.
Extensive experience of managing client queries and problems
Experience of working on a n-tier architecture and complex systems
Strong communications skills with a demonstrable ability to interact and influence at all levels within the organization
Experience of any OOPs language (C++/Java) and scripting like Perl/Python/PowerShell.
Strong experience working with relational and non-relational databases. Querying, scripting experience with SQL server 2012 and MongoDB preferred.
Experience with ELK, Docker and Portainer, Grafana is beneficial
Good working knowledge of the Microsoft Windows Server
Good working knowledge of Network elements related to the web such as web proxies, https, etc
Understanding of Infrastructure/Server components
Experience with production environment deployments intraday or COB
Experience of managing, owning and delivering high quality projects to objectives and within time scales
Good working knowledge of application integration ,testing and working with APIs
Excellent documentation skills
Flexible and adaptable to changing priorities
Hands-on approach with ability to deliver to commitments
Strong customer service focus with a desire to deliver a high quality service