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Support Engineer (Navision)

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Poland

Offer summary

Qualifications:

Experience in the Navision area, Fluent in English communication, Experience with technical support, Knowledge of programming languages (C/AL, AL preferred), Experience in Inter Cars Group is a plus.

Key responsabilities:

  • Receive and register user queries
  • Troubleshoot issues with Navision and IT infrastructure
  • Manage Navision requests via JIRA HelpCenter
  • Ensure timely resolution of requests according to SLA
  • Integrate and test modifications for new countries
Inter Cars S.A. logo
Inter Cars S.A.
10001 Employees
About Inter Cars S.A.
Inter Cars is the biggest importer and distributor of automotive spare parts for passenger cars and commercial vehicles in the Middle and Easter Europe. Our product range also includes garage equipment, especially tools for servicing, repairing and maintaining cars and also motorcycle spare parts and tuning parts. At present we have over 240 branches in Poland and over 240 branches in Europe (Ukraine, Czechia, Slovakia, Lithuania, Latvia, Hungary, Croatia, Italy, Romania, Bulgaria, Slovenia, Estonia, Greece, Bosnia and Herzegovina, Moldova). We hire over 14 000 people in whole organisation, included head quarter, daughter companies in Poland (Feber Ltd, ICMS Ltd, ILS Ltd, Lauber Ltd, Q-service Ltd, Q-service Truck Ltd, Armatus Ltd, Cleverlog-Autoteile GmbH, InterMeko Europa Ltd) and foreign subsidiaries , all branches polish and foreign and regional warehouses in whole Europe. Passion and involvement, partnership and entrepreneurship – daily operations for our company. We try to make them the most important values in everyday work of our company. We expect their realization from one another, as this is the basis of integration and fruitful cooperation. This is something that makes us different and gives us a great advantage as an Organisation. We are proud to be able to set the trends and benchmarks, and also to see that other people gain on working with us. Read more on: http://www.intercars.eu
See more Inter Cars S.A. offers

Job description

IT Navision division is currently looking for a mostly experience Quality Assurance Engineer to join our team. The Navision area is the support and development for 20 overseas companies, divided into different areas, including logistics, sales, finance, product Help Center and Release Support.

In the upcoming year, we"ve an ambitious plan to open NAV system in four new countries. To ensure the smooth integration and functionality of new modifications, we"re also establishing a dedicated Navision area responsible for testing. Currently, our companies are utilizing Navision 2016, with a strategic plan to upgrade to Navision 2018.

If you"re looking for a challange role where you can utilize your Navision expertise to resolve on-going production issues and contribute to the smooth operation of our organization, we invite you to apply for the dedicated Support Specialist position.


The tasks of the position include:

  • Receiving and register about user queries (I line of technical support)
  • Troubleshooting issues related to the operation of Navision and the IT infrastructure.
  • Operate the Navision related requests via JIRA HelpCenter and over the phone.
  • Ensuring timely resolution of requests in accordance with SLA.


Our requirements are:

  • Experience in the Navision area (technical user, administrator and develop)
  • Preferred experience of working in the Inter Cars Group (competence in service work is welcome).
  • Experience in the I, II second line of technical support specialist area.
  • Excellent personal skills.
  • Fluent communication in English language.


Nice to have:

  • Experience working with Microsoft Dynamics NAV and/or Dynamics 365 Business Central.
  • Knowledge of programming languages (min. 1 of the following): C/AL., AL.


We offer the following to those interested in cooperation with us:


  • Employment based on the chosen form of employment (Employment contract/B2B contract).
  • Opportunity for professional development within internal structures.
  • Opportunity to work remotely.
  • Work in a dynamic and experienced team that supports and shares knowledge.
  • Opportunity to benefit from company-provided benefits.
  • Internal and external training to develop soft and technical skills.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
EnglishEnglish
Check out the description to know which languages are mandatory.

Hard Skills

Invision (Design Software)Microsoft Dynamics 365 Business CentralJIRAIT InfrastructureTechnical SupportMicrosoft Dynamics NAV

Other Skills

  • Troubleshooting (Problem Solving)
  • Verbal Communication Skills
Are you interested?

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