Service Manager Utility Projects Europe

Positionstitel: Service Manager Utility Projects Europe

Location: Remote (Germany), Munich (Germany) , Madrid (Spain) , Remote (Spain)

Your Mission

As a Service Manager for utility-scale solar projects, you will join the newly formed Project Competency – Utility Projects Tech Team, where you will be the technical expert supporting large-scale customer installations. You will play a key role in this team, training and overseeing our EPC (Engineering, Procurement, and Construction) and O&M (Operations & Maintenance) partners in the installation and commissioning of our products, ensuring that projects are delivered to the highest quality standards. Additionally, you will be the primary point of contact for troubleshooting and post-sales support, ensuring swift and effective resolution of technical issues.

This role offers extensive technical involvement and interaction with both internal and external stakeholders, including customers, service partners, R&D teams, product managers, and sales. Your work will play a crucial role in bolstering GoodWe’s reputation as a Tier 1 service provider in the solar industry.

Your main responsibilities

• Conduct customer training sessions (both in-person and online) on installation and commissioning of GoodWe’s products.
• Supervise EPC and O&M partners during the installation and commissioning of inverters and power station solutions.
• Provide hands-on troubleshooting and technical support for large-scale utility and commercial solar projects.
• Ensure service commitments are met by adhering to service-level agreements (SLAs) in place with customers.
• Collaborate closely with the service team and R&D department to resolve complex technical issues and escalate when necessary.
• Continuously identify and implement improvements to service processes and tools, driving efficiency and enhancing customer satisfaction

Your Profile

• Strong technical background with a bachelor's degree in electrical engineering, a professional electrician qualification, or a related field.
• Minimum of 5 years of experience in technical after-sales support and field service roles, in utility scale solar electrical installations.
• Proven track record in utility-scale projects within the solar or energy sector.
• Experience with medium-voltage (MV) is a MUST and high-voltage (HV) power stations is a plus.
• Deep understanding of transformer and inverter technologies is essential.
• Deep understanding of SCADA, Loggers, PPC, and overall communication and monitoring technology in solar utility projects, with the ability of training and supporting customers in SCADA commissioning activities and troubleshooting.
• Professional fluency in English plus one additional European based language.
• Self-starter who thrives in fast-paced, dynamic environments.
• Passionate about solving complex technical challenges.
• Willingness to travel internationally (up to 30%).
• A valid EU driving license is required.

What we offer

• Unique opportunity to join a truly diverse, international, ambitious and rapidly growing GoodWe European based team.
• Excellent professional and personal development opportunities in a rapidly growing leading photovoltaic company.
• Passionate work environment with flat hierarchies and fast decision-making.
• Have fun and do something meaningful that will make a difference!