Overview:
The Professional Services Project Manager will provide best-in-class task and timeline management for multiple complex Q-SYS programming engagements simultaneously. They will have the ability to mange customer meetings, necessary contractual documentation, archiving of deliverables, and project timelines with a professional blend of customer service and assertiveness. The Professional Services Project Manager will work closely and collaboratively with Professional Services leadership, programmers, QSC’s global application engineering team, QSC sales, and a wide range of QSC clientele.
Base Pay Range: $75,000 - $101,000
We will be accepting applications until a final candidate is identified.
The above reflects the pay range that QSC reasonably expects to pay for this role. This pay range also depends on various factors such as job duties and requirements, relevant experience and skills and geographic location. In addition to the base salary range, QSC offers a comprehensive package including but not limited to health benefits, 401K or Roth retirement plans, generous time off and profit sharing.
QSC thrives where innovative technology and compelling audio-visual experiences intersect. For over 50 years, QSC has pioneered the technology and solutions that enable immersive cinema, live performance audio, themed entertainment, digital collaboration and meeting experiences for our customers and partners around the world. A globally recognized innovator in the design, engineering, and manufacture of category leading high-performance loudspeakers, digital mixers, power amplifiers, audio processors, digital cinema solutions, and the Q-SYS™ software-based audio, video and control Ecosystem.
By joining the QSC team, you will be in a challenging, collaborative, fun, and innovative environment. We encourage employees to take ownership, to color outside the lines, and to imagine possibilities. Our culture is casual but dynamic, with cross-functional teams collaborating on creating memorable audio-visual experiences that deliver joy to people, wherever they are. At QSC, fun and hard work go hand in hand. Join us and make a difference in the way people experience movies, meetings, presentations, live performances, and much more.
Q-SYS is a cloud-manageable audio, video and control (AV&C) Platform built around a modern, standards-based IT architecture. With established solutions across Corporate, Education, Hospitality, Venues & Events, Cinema, Government, Healthcare, and Transportation, Q-SYS redefines what is possible for live and virtual experiences by uniting hardware and software partners, developers, and creators.
QSC Pro Audio delivers high-performance loudspeakers, digital mixers, power amplifiers, software and accessories. Our innovative products and solutions, supported with free training & education and unparalleled customer service, set the stage for creators, performers, and entertainment providers to confidently deliver impactful experiences for their audiences.
Responsibilities:
- Analyze contractual obligations to determine and communicate necessary milestones to be managed in order to deliver successful AV software experiences. This includes thorough examination of AV systems drawings, specifications, and narratives as well as customer engagement.
- Develop and maintain internal tools to track contract progress over time utilizing tools like Microsoft Teams, Tasks by Planner, Excel, and Salesforce.
- Manage ongoing customer meetings, UCI reviews, deployment schedules, and site readiness.
- Scheduling and utilization oversight of a lean, but high-performing team of dedicated programmers and commissioning engineers.
- Write or review detailed SOWs, Change Orders, and submit statements of completion.
- Manage Deficiency Reports and deliver viable resolution plans to customers.
- Track programming warranty period and related tech support cases. Interact with post-sales tier 2 and tier 3 tech support as needed.
Qualifications:
• BA in Communications or related field preferred
• Industry certifications including AVIXA, Q-SYS, PMI, and AQAV appreciated
• Minimum 3 years hands-on experience in commercial AV installation/integration project management, programming services, or manufacturer application engineering/technical training role within commercial AV industry
• Experience and comfort with video teleconferencing, control, and audio-video distribution systems especially as it relates to Q-SYS portfolio of hardware and software solutions
• Proven ability to organize and propose rigorous schedules in response to evolving internal and external project updates
• Experience with legal documentation (Master Services Agreement review, redlines, fixed and T&M contracts) a plus
• Ability to think and work independently a must.
• Ability to effectively communicate using clear, concise, and declarative communication techniques. Proven ability to remove ambiguity from customer expectations.
• Ability to maintain calm demeanor under pressure
• Passion for Q-SYS adoption and customer service
