Bilingual Customer Experience Associate II

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Bilingual Customer Experience Associate III

Remote position - Full Time

Pay rate $16.50 /Hr.

Schedule hours: Monday - Friday (Central Time) 9:30 AM - 6:00 PM

Job Description:

• Completes questionnaire/survey via telephone using standard scripts and standard operating procedures.
• Obtains and/or verifies needed information for our cases by answering incoming calls
• Makes outgoing calls when further information is needed
• Documents all call information according to standard operating procedures
• Routes calls to appropriate departments
• Utilizes scripted Frequently Asked Questions to respond to caller inquiries
• Maintains and improves quality results by adhering to standards and guidelines; recommends improved procedures
• All other duties as assigned.
  
  

Education And Experience

• Bilingual Spanish
• High school diploma or equivalent
• Excellent computer navigation skills (move between multiple windows and programs)
• Knowledge of customer service principles and practices
• Some experience in a call center or customer service environment
• Outstanding customer service skills
• Excellent communication skills
• Good data entry and typing skills 35+ WPM
• Ability to pass a background check and drug screen
  
  

Key Competencies

• Verbal and written communication skills
• Listening skills
• Judgment
• Attention to detail
• Teamwork
  
  

Work at Home – must haves:

• Existing High-Speed Internet access – applicants must have their own modem
• Equipment must be hardwired
• Quiet noise free home office space, free of distractions
• NOTE:
  
  

While you are clocked in, working virtually is NOT something that can be combined with watching TV, listening to music, being on mobile devices (cell phone, iPad, etc.) , being online on social media platforms, (Facebook, Twitter, etc.) preparing meals, running errands, car-pooling, doing household chores, providing pet care, elder care or childcare.

Virtual workers with dependents must make arrangements for personal chores as if they were working in a conventional office location.

This position Is Not a flexible job where employees can set their own hours. Schedules must be adhered to.

If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, join the Conduent Services Team and apply today!

Pay Transparency Laws in some locations require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. .The pay range for this role is $16.50/hr.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.