TEKsystems had a client that is in need of a ServiceNow Administrator/Developer to join a team of 5, focusing on Request Management and Workflows. Will be supporting their FedRamp environment (experience with FedRamp environments not required, commercial will translate). The right candidate will have 5 years of experience with Request Management within the ITSM suite in ServiceNow, spending a lot of time building proper workflows for those requests using Flow Designer and JavaScript. There will be an estimated balance of 40% new workflow development and 60% modification of existing workflows from their catalog.
In addition to working on a backlog of Request Management tasks, this person will also be involved in "incident watch" where they triage incident tickets that come to their team. 80% of these tickets are typically request management related.
Candidates should have very strong communication skills. This team does not have a Business Analyst; they rely on their administrators to gather requirements and have conversations with stakeholders about what they truly need and how their team can help to be sure they avoid creating technical debt. Must be comfortable being on meetings with business users to discuss requests.
Client Description
ServiceNow Developer/Administrator you will work in a fast-paced Agile environment supporting the ServiceNow Platform. You will administer and support multiple FedRamp ServiceNow instances to meet the unique business needs of our users and stakeholders. You will work with cross functional teams including architects, business analysts, developers, product owners and other stakeholders to understand, and provide solutions across different applications on the ServiceNow Platform.
What you will do
- Configures and develops on the ServiceNow platform including routine changes or configuration and adjustments as requested
- Provision, install, configure, operate, and maintain the ServiceNow platform
- Perform daily, weekly, monthly system monitoring, verifying the integrity and availability of ServiceNow applications
- Collaborate with Platform and Delivery teams to perform ServiceNow upgrades and patching. Coordinate system updates across different instances, ensure latest patches, and configuration changes
- Assist with report configuration, dashboards, and maintenance and performs operational administrative tasks, as needed
- Actively collaborates with other teammates to perform code reviews, discuss new developments and projects, and shadow other junior admins/developers as needed
- Support the administration for Production and non-prod instances
- Collaborate with the Production Support and ServiceNow Operation teams to monitor support cases
- Document administrative processes and issues resolution
- Working with business line stakeholders to develop clear requirements.
- Participate in the daily scrum meeting and other related Agile ceremonies
- Responsible for performing daily administration, issue resolution, and troubleshooting of the ServiceNow platform for any reported problems across all instances
What you will bring
- 3+ Years' experience with ServiceNow Platform Administration
- 3+ Years of experience with Application Experience: Incident, Problem, Change Management, Knowledge, Service Catalog, ITOM/CMDB
- Current ServiceNow System Administrator certification required
- Strong experience in system administration and JavaScript
- Ability to troubleshoot complex technical issues
- Experience diagnosing performance related issues
- Agile experience
Desired Skills
- ServiceNow Development and Administration/Integration
- ServiceNow Certified Application Developer
- ITIL v3 or ITIL v4
- Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
