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Quality Manager for European Institutions Onsite/Nearsite/Remote

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Belgium

Offer summary

Qualifications:

Minimum 3 years in IT quality management, Certified in two ITIL V4 practices, Experience with ARIS and ServiceNow software.

Key responsabilities:

  • Lead review and production of IT policies
  • Prepare multi-annual plans for IT procedures
  • Collaborate with IT staff to document processes
  • Proactively analyze IT work practices to improve quality
  • Lead inclusion of procedures in quality management system
The Whiteam logo
The Whiteam Scaleup https://twtspain.com/
201 - 500 Employees
About The Whiteam
Founded in 2012 by experienced consultants The Whiteam was born as a quality technology consultant with a clear mission; help companies around the world to optimize their business profitability through the efficient use of information technologies.
See more The Whiteam offers

Job description

Main Tasks:

  • Lead the review and production of IT procedures, policies, and work instructions;
  • Prepare multi-annual plans for reviewing and drafting IT procedures, policies, and work instructions;
  • Collaborate with IT staff at all levels to document and model business processes using the Agency's ARIS standards;
  • Proactively analysis IT work practices (technical / financial /capacity) and propose changes to improve quality and/or performance;
  • Lead tasks for the inclusion IT procedures, policies, and work instructions in EASA's quality management system.

Professional Experience

  • Minimum 3 years of professional experience in an IT or financial quality management role applying ITIL (V3 or V4);
  • Certified in a minimum of two ITIL V4 management practices: Knowledge Management, Measurement and Reporting, Organsiational Change Management, Service Configuration

Management, Service Design.

Technical Expertise

  • Experience using ARIS software is desirable;
  • Experience using ServiceNow software is desirable.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Organizational Change ManagementStatistical ReportingKnowledge ManagementService DesignQuality ManagementProject DocumentationService Control ManagementItilv3ServiceNowARISgPerformance Improvement

Other Skills

  • Collaboration
  • Analytical Thinking
Are you interested?

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