Cruise Sales Consultant (f/m/x)

Cruise Sales Consultant (f/m/x)

United Kingdom, Homeworking, Remote

Are you ready to embark on a rewarding journey with Cruise 1st, the local arm of the globally acclaimed online cruise retailer, Dreamlines, headquartered in vibrant Hamburg, Germany

!We're not just a travel company; we're trailblazers in the cruise industry, with a presence spanning five countries, united by a passion for global growth. In United Kingdom, we proudly operate under the distinct brand: Cruise1st

.
The main role of a Cruise Sales Consultant is to sell cruise holidays including bespoke itineraries to our customers in order to achieve and exceed sales targets whilst providing an exceptional level of customer servic

e.
Responsibilit

• ies
  Converting incoming calls, emails, and web chats into bookings to meet personal sales tar
• getsSelling cruise holidays across all cruise lines and dynamically packaging and tailor-making holidays to fit customers specific requirements including selling cruises, flights, hotel stays and land to
• urs.Upselling and booking ancillary products and services where appropri
• ate.Providing excellent call quality compliant with current industry regulations e.g.
• GDPROffering exceptional customer service by building rapport and using personal experience – making us stand out from our competitors and to encourage customer loya
• lty.Remaining aware of current offers, promotions, discounts, and marketing campaigns and to use this information to maximise sales opportuni
• tiesKeeping up to date with own product knowledge including completion of all cruise line online learning platforms, attending in house training and being aware of current industry tr
• endsMaximising skills on cruise line and in-house booking systems and making recommendations for improvements where nee
• ded.Following company processes to minimise errors and ensuring all bookings are completed including when elements are out of system range at time of original book
• ing.Developing effective relationships with other team members and departments to share ideas in order to maximise sales and improve proces

ses.
S

• killsprevious experience selling cruises or bespoke long-haul itineraries esse
• ntialSelf-driven to work towards and exceed ta
• rgetsPast telephone sales experience preferably in travel retail or tour-oper
• atingDynamic packaging experience pref
• erredPassionate and enthusiastic about selling cr
• uisesHomeworking experience pref
• erredGood cruise and travel product and system know
• ledgePrevious experience of using Amadeus/GDS flight systems preferred but not esse

ntial
Be

• nefitsCompetitive basic salary plus lucrative bonus scheme. OTE £35K -
• £45K+Access to an employee discount platform which offers savings on many different pro
• vidersAccess to all cruise line incentive schemes E.g., Shine Rewards, Myclubroya
• l etc.Contributory company pension
• schemeEducational cruise trips and ship
• visitsDiscounts on cruises & holidays for family and f
• riendsRefer a friend