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Onboarding Manager (West Coast)

Remote:

Full Remote

Contract:

Full time

Salary:

85 - 97K yearly

Experience:

Mid-level (2-5 years)

Work from:

New Zealand, United States

Offer summary

Qualifications:

Experience in customer success or project management, Attention to detail, Skill in managing multiple priorities, Understanding of dbt Cloud is a plus, Proficiency in Asana is a plus.

Key responsabilities:

Manage large accounts for product adoption
Communicate setup requirements and expectations
Collaborate with cross-functional teams for customer experience
Use data and feedback for onboarding improvements
Document customer objectives for ongoing support

dbt Labs Scaleup https://www.getdbt.com/dbt-labs/about-us/

201 - 500 Employees

See more dbt Labs offers

Job description

About Us

Since 2016, dbt Labs has been on a mission to help analysts create and disseminate organizational knowledge. dbt Labs pioneered the practice of analytics engineering, built the primary tool in the analytics engineering toolbox, and has been fortunate enough to see a fantastic community coalesce to help push the boundaries of the analytics engineering workflow. Today there are 30,000 companies using dbt every week, 100,000 dbt Community members, and over 4,100 dbt Cloud customers. You can learn more about our values here.

A positive onboarding experience that ends with the customer using their real data, relevant to their business, and queryable by their organization is critical to future retention and growth of our customer base. We see this role as a critical step in setting up our two-role account team for success. This will report to the Director of Customer Enablement and sit on the onboarding manager team. You will cross-functionally coordinate between sales, solutions architects, professional services, training, and support. This person will be based in the pacific time zone.

In this role, you can expect to:

Manage dbt Labs' largest accounts to initial product adoption while ensuring an amazing start to their customer journey.
Clearly communicate with customer’s about account setup requirements and expectations, align on best practices, and motivate key stakeholders.
Collaborate with sales, professional services, support, and training to deliver a superior customer experience in a condensed period of time.
Leverage data and feedback for ongoing improvements to the onboarding process.
Document and communicate a customer’s business and operational objectives to have the dbt Labs team best support the customer through the rest of their subscription.
Cover the US East and Central regions.

You are a good fit if you:

Are a natural cross-collaborator
Harbor an extreme attention to detail
Can own the (Zoom) room filled with customer executives in varying industries, and aren’t afraid to ask tough clarifying questions
Have the ability to manage multiple priorities
Are always thinking about how to balance scale with customer experience
Have previously worked in a customer success or customer-facing project management role
Have strong empathy, patience, and problem-solving skills. No two customers are alike!

You'll have an edge if you:

Are an Asana wizard
Have an understanding of dbt Cloud and why people buy it

Benefits:

Compensation: $85,000-$97,000
Equity Stake
Benefits - dbt Labs offers:
- Unlimited vacation (and yes we use it!)
- 401k w/ 3% guaranteed contribution
- Excellent healthcare
- Paid Parental Leave
- Health & Wellness stipend
- Home office stipend, learning and development stipend, office space stipend, and more!

What to expect in the hiring process (all video interviews unless accommodations are needed):

Interview with Talent Acquisition Partner
Interview with Hiring Manager
Follow-up project and review call
Team interview round

Who we are

At dbt Labs, we have developed strong opinions on how companies should practice analytics.

Specifically, we believe that:

Code-based transformations offer unmatched flexibility and transparency across various “multi-player” development to power everyone in the organization to collaborate on a common language
Data analysts should adopt similar practices and tools to software developers
Critical analytics infrastructure should be controlled by its users as open source software
Analytic code itself — not just analytics tools — will increasingly be open source

It turns out that a lot of other people believe this too! Today, there are 30,000 companies using dbt every week, 100,000 dbt Community members, and 4,100 companies paying for dbt Cloud. Our customers include JetBlue, Hubspot, Vodafone New Zealand, and Dunelm. dbt is synonymous with the practice of analytics engineering, defining an entire industry. We’re backed by top investors including Andreessen Horowitz, Sequoia Capital, and Altimeter.

dbt Labs is an equal opportunity employer. We're committed to building an inclusive team that welcomes a diversity of perspectives, people, and backgrounds regardless of race, color, national origin, gender, sexual orientation, age, religion, disability, citizenship, veteran status, or any other protected status. We feel strongly that whether or not your experience exactly fits the job description, your passion and skills will stand out and set you apart even if your career has taken some twists and turns. If you are on the fence about whether you meet our requirements, we encourage you to apply anyway! Please reach out to us directly at recruiting@dbtlabs.com if you need assistance or an accommodation.

Want to learn more about our focus on Diversity, Equity and Inclusion at dbt Labs? Check out our DEI page here.

dbt Labs reserves the right to amend or withdraw the posting at any time. For employees outside the United States, dbt Labs offers a competitive benefits package. Equity or comparable benefits may be offered depending on the legal or country limitations.

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