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Senior Remote Support Engineer

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Senior (5-10 years)
Work from: 
Philippines, Brazil

Offer summary

Qualifications:

Good communication and interpersonal skills, Experience in project management, Technical troubleshooting experience, Familiarity with UPS communication protocols, Working experience in Salesforce.

Key responsabilities:

  • Communicate EcoStruxure Asset Advisor entitlements
  • Support customer gateway installation and configuration
  • Manage work orders in Salesforce
  • Monitor and manage connectivity rates
  • Identify lead generation opportunities
Schneider Electric logo
Schneider Electric Electronic Equipment, Instruments & Components XLarge https://www.se.com/
10001 Employees
About Schneider Electric
Schneider Electric's purpose is to empower all to make the most of our energy and resources, bridging progress and sustainability for all. We call this Life Is On. Our mission is to be your digital partner for Sustainability and Efficiency. We drive digital transformation by integrating world-leading process and energy technologies, end-point to cloud connecting products, controls, software and services, across the entire lifecycle, enabling integrated company management, for homes, buildings, data centers, infrastructure and industries. We are the most local of global companies. We are advocates of open standards and partnership ecosystems that are passionate about our shared Meaningful Purpose, Inclusive and Empowered values. Recognized as the world’s most sustainable company in 2021 by Corporate Knights Global 100 Index. www.se.com Follow us on: www.facebook.com/SchneiderElectric twitter.com/SchneiderElec twitter.com/SE_Careers instagram.com/schneiderelectric
See more Schneider Electric offers

Job description

Great People make Schneider Electric a great company.

Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative?

The Role: Senior Remote Support Engineer

What will you do?

  • Communicate the EcoStruxure Asset Advisor entitlement and pre-requisites (call and email)
  • Support customer on gateway installation & configuration
  • Support in configuring network parameters on equipment network management card
  • Work Order management (Salesforce)
  • Supports the Connected Services Hub in re-connecting disconnected asset
  • Monitoring and management of EAA SP&C Accounts, AUM and Connectivity Rate for Countries of support
  • Identify lead generation
  • Work closely with the Country Customer Success Manager

Qualifications

What qualifications will make you successful for this role?

  • Good communication and interpersonal skills
  • Experience in customer-facing, project management, analysis, technical troubleshooting skills
  • Familiarity with UPS communication (SNMP, Modbus RTU & Modbus TCP)
  • Working experience in Salesforce and WO management would be an added advantage
  • Certification in networks & routing concepts would be an advantage but are not mandatory

Schedule: Full-time

Req: 009358

Required profile

Experience

Level of experience: Senior (5-10 years)
Industry :
Electronic Equipment, Instruments & Components
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Project ManagementNetwork ManagementSalesforceHardware Troubleshooting

Other Skills

  • Customer Service
  • Verbal Communication Skills
  • Social Skills
  • Analytical Thinking
Are you interested?

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